Senior Software Engineer

Senior Software Engineer – AI Copilot

Job Description

Job Summary

At Zendesk, we help customers build great relationships. Founded by three Danish entrepreneurs, Zendesk has experienced remarkable success and growth while maintaining a fun, positive, and earth culture. We are looking for a Senior Software Engineer to join our AI Copilot team. You will deliver AI/ML powered features for our customers at Zendesk scale.

What you’ll be doing

• Work closely with ML Scientists to help bring ML‑powered features into production
• Contribute to discussions about technical design
• Build tools to support model experimentation and model management
• Collaborate with Dev
  Ops, feature teams, platform teams, and product
• Contribute to initiatives around improving the scalability and robustness of our platforms
• Design, prototype, and refine scalable infrastructure

What you bring to the role

Required

• Fluent in at least one of Python or Ruby
• At least 3 years of background in building, scaling, and operating large‑scale applications
• Previous experience delivering AI products
• Fluency with RESTful API, Kafka, Docker, Kubernetes, and AWS or GCP
• Ability to work with uncertainty and pivot with changing priorities
• Deep respect and desire for team collaboration and members’ perspectives

Preferred

• Experience with Airflow or Metaflow
• Experience with recent tooling around LLM evaluation and monitoring
• Familiar with one of the machine learning libraries such as Py
  Torch
• Experience with SQL or DBT

Tech Stack

• Python and Ruby code
• AWS infrastructure
• Py
  Torch for machine learning models
• Airflow and Metaflow pipelines
• S3, RDS My
  SQL, and Snowflake data storage
• Kubernetes with Docker deployment
• LLM technology from multiple providers

Hybrid

In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration – while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific office schedule will be determined by the hiring manager.

Location

Odivelas, Lisboa, Portugal

Equal Opportunity Statement

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here. Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, contact peopleandplaces@zendesk.com with your specific accommodation request.