Senior Solutions Engineer

Senior Solutions Engineer – Liminal

Liminal is a global market intelligence and strategic advisory firm specializing in digital identity, financial crime and compliance, and IT security technology solutions. We help enterprises from Fortune 100s to startups across financial services, technology, telecommunications, and the P2P economy build, adopt and advance next‑generation digital identity solutions.

About The Role

This team‑critical role ensures successful onboarding, adoption and continuous value delivery for Liminal customers. You will partner with Delivery, Account Management and Data Operations to design solutions, conduct demos and deliver insights that help clients achieve their business objectives.

What You’ll Do

Customer Onboarding & Platform Enablement

• Lead technical onboarding of enterprise customer accounts on Link and Sales Hub, aligning configurations with customer workflows.
• Guide customers through platform navigation, best practices and advanced features to accelerate adoption.

Solution Design & Demonstrations

• Develop tailored demos, proof‑of‑concept configurations and data scenarios that illustrate platform value for customer goals.
• Partner with Account Management to prepare for strategic meetings, QBRs and renewal discussions.

Survey Development & Deployment

• Create and deploy buyer‑demand surveys to capture actionable market intelligence.
• Leverage Forsta (preferred) or equivalent tools (Survey
  Monkey, Typeform) for survey execution, ensuring data accuracy and high response quality.

Data Analysis & Insight Delivery

• Extract, analyze and interpret data from Link to generate insights and recommendations for customers.
• Present findings in a clear, business‑focused format that drives action.

Issue Resolution & Product Feedback

• Troubleshoot and resolve technical issues with Delivery, Account Management and Data Operations.
• Provide structured feedback to Product on recurring issues, feature requests and user experience improvements.

Documentation & Enablement

• Develop and maintain internal and customer‑facing resources, including training guides, knowledge‑base articles and onboarding documentation.

Qualifications

• 10+ years in a customer‑facing technical role such as Solutions Engineer, Technical Account Manager, Business Analyst or similar – preferably in Saa
  S or intelligence/data products.
• Proven track record in enterprise onboarding, technical solution delivery and customer success outcomes.
• Strong analytical skills with proficiency in Google Sheets (SQL or BI tools a plus).
• Experience designing and deploying surveys (Forsta preferred; Survey
  Monkey, Typeform or similar acceptable).
• Excellent written and verbal communication skills in English, conveying technical concepts to business audiences.
• Ability to manage multiple projects in a fast‑paced, dynamic environment while maintaining attention to detail.
• Collaborative mindset with a passion for solving complex customer challenges.

Pay Range: 50, 000 – 60, 000 EUR per year (Portugal)

Seniority Level

• Mid‑Senior level

Employment Type

• Full‑time

Job Function

• Engineering and Information Technology

Industries

• Software Development

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