Senior Solutions Engineer

Liminal is a global market intelligence and strategic advisory firm specializing in digital identity, financial crime and compliance, and IT security technology solutions across industries while also catering to the private equity and venture capital community. Founded in 2016, Liminal offers strategic and analytical services supporting executive
- making at all product and business lifecycle stages. We advise some of the world’s most prominent business leaders, investors, and policymakers on building, acquiring, and investing in the next generation of solutions and technologies. We provide access to proprietary data and analysis, strategic frameworks, and integrated insights on the industry’s only market intelligence platform.

Every major company in the world has started focusing on the next generation of digital identity technologies as a necessity for continued growth and security. Our team works with a myriad of organizations, from Fortune 100s to startups, across industries including financial services, technology, telecommunications, and the P2P economy. At Liminal, we help businesses build solutions, execute strategies, invest intelligently, and connect with key
- makers. We know that it’s in the sharing of discovery and insights that groundwork is laid, problems are solved, and entire sectors advance at the speed of light. Keeping information to ourselves delays progress for all. At Liminal, we don't just respond to the market; we define it.

About the role

We are seeking an experienced Senior Solutions Engineer to join our team. This role is critical to ensuring the successful onboarding, adoption, and ongoing value delivery for Liminal customers. You will be a trusted technical and product partner to our Delivery, Account Management, and Data Operations teams—supporting everything from preparing enterprise accounts on Link and Sales Hub, to creating and deploying
- impact buyer demand surveys that feed into Liminal’s proprietary intelligence.

With 10+ years of experience in
- facing technical roles, you bring the expertise, judgment, and independence to work directly with enterprise customers, resolve complex challenges, and translate data into actionable insights. This position reports to the Delivery Manager and is ideal for a proactive,
- oriented professional who thrives at the intersection of technology, data, and customer success.

What you'll do

Customer Onboarding & Platform Enablement

• Lead the technical onboarding of enterprise customer accounts on Link and Sales Hub, ensuring configurations align with
  - specific needs and workflows.
• Guide customers through platform navigation, best practices, and advanced features to accelerate adoption.

Solution Design & Demonstrations

• Develop tailored demos,
  -
  - concept configurations, and data scenarios that illustrate the platform’s value for customer goals.
• Partner with Account Management to prepare for strategic customer meetings, QBRs, and renewal discussions.

Survey Development & Deployment

• Create and deploy buyer demand surveys to capture actionable market intelligence and enrich Liminal’s proprietary datasets.
• Leverage Forsta (preferred) or equivalent tools (Survey
  Monkey, Typeform) for survey execution, ensuring data accuracy and high response quality.

Data Analysis & Insight Delivery

• Extract, analyze, and interpret data from Link to generate insights and recommendations for customers.
• Present findings in a clear, business‑focused format that drives action.
• Troubleshoot and resolve technical issues in collaboration with Delivery, Account Management, and Data Operations teams.
• Provide structured feedback to the Product team on recurring issues, feature requests, and user experience improvements.

Documentation & Enablement

• Develop and maintain comprehensive internal and customer‑facing resources, including training guides, knowledge base articles, and onboarding documentation.

Qualifications

• 10+ years in a customer‑facing technical role such as Solutions Engineer, Technical Account Manager, Business Analyst, or similar—preferably in Saa
  S or intelligence/data products.
• Proven track record in enterprise onboarding, technical solution delivery, and customer success outcomes.
• Strong analytical skills with proficiency in Google Sheets (SQL or BI tools a plus).
• Experience designing and deploying surveys (Forsta preferred; Survey
  Monkey, Typeform, or similar acceptable).
• Excellent written and verbal communication skills in English, with the ability to convey technical concepts to business audiences.
• Ability to manage multiple projects in a fast‑paced, dynamic environment while maintaining attention to detail.
• Collaborative mindset with a passion for solving complex customer challenges.