Senior Specialist After Sales Viseu

Senior Specialist After Sales
Viseu
Viseu, Viseu District, Portugal

About the job:

Who is Volkswagen Financial Services?

It's been more than 70 years since Volkswagen Financial Services AG financed the first Volkswagen vehicles in Germany in 1949. A lot has changed since then, but our core goal hasn't;



ensuring we meet the mobility needs of the people.

Volkswagen Financial Services today operates in 48 markets through its various subsidiaries, shareholdings, and joint ventures. Volkswagen Financial Services is the largest provider of automotive financial services worldwide.

Key Responsibilities:

• Create and update technical cost tables (maintenance, tires, replacement vehicles) in alignment with internal policies.
• Manage and validate authorization requests for preventive and corrective maintenance, as well as tire replacement operations.
• Prepare regular reports and monitor
  - sales activity indicators (KPIs).
• Monitor and control vehicle immobilizations and handle customer complaints.
• Verify, reconcile, and process invoicing for
  -
  - contract services.
• Manage operational and financial relationships with suppliers, including