Senior Specialist, Customer Success - External Talent Function (FTC) Lisboa

Senior Specialist, Customer Success - External Talent Function (FTC) - Overview

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What Makes Us a Great Place To Work

We are proud to be consistently recognized as one of the world's best places to work. We are currently the #1 ranked consulting firm on Glassdoor’s Best Places to Work list and have maintained a spot in the top four on Glassdoor’s list since 2009. Extraordinary teams are at the heart of our business strategy, but these don’t happen by chance. They require intentional focus on bringing together a broad set of backgrounds, cultures, experiences, perspectives, and skills in a supportive and inclusive work environment. We hire people with exceptional talent and create an environment in which every individual can thrive professionally and personally.

Who You’ll Work With

External Talent Function (ETF) is a
- class, integrated function designed to strategically leverage and deploy external talent at Bain, including advisors, contractors, external experts. The ETF mission is to deliver seamless access to
- class external talent & expertise to accelerate Bain’s growth and clients’ results. The External Talent Function Senior Specialist will be part of an ETF team covering ETF support to a “scope” of several capabilities / industries globally as well as sometimes capacity support to one region. The Senior Specialist will be responsible for the successful
-
- end delivery of external talent sourcing to support the “scope” covered by the team he/she belongs to. The specialist will act as the key point of contact for Bain partners, local Staffing and practice teams on their sourcing needs related to a specific case or proposal. The focus of the role will be to ensure the quality and volume of ETF deployments within his/her scope by sustainable management of the sourcing process.

Key Responsibilities

• Autonomously coordinating the
  -
  - end process from sourcing, onboarding and performance management for RTN contractors and BAN advisors
• Ensuring best client experience on sales support, request management and support to augmented teams
• Ensuring best contractors / advisors experience on
  -
  - end deployment within Bain teams
• Developing strong relationships and efficient ways of working with RTN talent providers on the scope covered

Contribute to GTM activities (autonomously creating marketing content and Power
Point decks, participating to or leading some demand generation calls with practice teams, local staffing and partners). Drive transversal initiatives to continuously improve ETF operations and tools.

• Managing direct relationships with 1) Bain Partners and Associate Partners for the requests they will cover, 2) Bain practice teams for the capabilities covered, 3) Local Staffing teams in the region covered, 4) RTN talent providers and other third parties, 5) BAN advisors and RTN contractors deployed into Bain teams and 5) Bain business functions (HR, Legal, Finance…)

About You

Experience & Skills

Required Skills

• Highly responsive,
  - oriented individual with experience working effectively
  - functionally within a
  - centric global organization, including flexibility in adjusting priorities and work hours/availability to meet customer needs
• Sound business judgment and proactive
  - oriented mindset, with ability to anticipate firm / clients needs and identify and implement solutions
• Strong commercial mindset and skills, with willingness to identify and lead new actions to further grow the business
• Strong senior stakeholder management skills and professional presence, with ability to build business partner relationships with senior customers across Bain practices, regions and Global Business functions
• Strong analytical skills, with ability to generate powerful insights
• Experience working with Microsoft Power
  Point and Excel
• Ability to manage confidential and highly sensitive information with the highest levels of discretion and professionalism
• Outstanding written and verbal communications skills; English fluency required
• Limited travel may be requested
• 3+ years of professional experience, either:
• 3 years minimum in business development, talent sourcing, or expert network experience in a premium and international environment, or
• 2 years’ experience at a strategy consulting firm

Education

• Bachelor’s degree preferred, or equivalent combination of education and experience.

About Us

Bain & Company is the management consulting firm that the world’s business leaders come to when they want results. Bain advises clients on strategy, operations, information technology, organization, private equity, digital transformation and strategy, and mergers and acquisitions, developing practical insights that clients act on and transferring skills that make change stick. The firm aligns its incentives with clients by linking its fees to their results. Bain clients have outperformed the stock market 4 to 1. Founded in 1973, Bain has 58 offices in 37 countries, and its deep expertise and client roster cross every industry and economic sector.

Job Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Other
• Industries: Business Consulting and Services