Senior Specialist, Customer Success-R-251987 Lisboa

Senior Specialist, Customer Success-R-251987
Lisboa
Lisboa, Lisboa, Portugal

Senior Specialist, Customer Success-R-251987

Join to apply for the Senior Specialist, Customer Success-R-251987 role at Mastercard

Senior Specialist, Customer Success-R-251987

Join to apply for the Senior Specialist, Customer Success-R-251987 role at Mastercard

Get AI-powered advice on this job and more exclusive features.

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title And Summary

Senior Specialist, Customer Success

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title And Summary

Senior Specialist, Customer Success

Senior Specialist, Customer Success Manager

Overview

Job Description Summary

Mastercard is a global technology company behind the world’s fastest payments processing network. We are a vehicle for commerce, a connection to financial systems for the previously excluded, a technology innovation lab, and the home of Priceless.

Cybersecurity Solutions is one of Mastercard’s fastest growing business units and is responsible for developing technologies and solutions that provide safe, secure, and frictionless interactions for Mastercard’s customers and partners. Risk
Recon by Mastercard, is a high growth business focused on enabling organizations to dramatically improve their
- party risk management programs. Our automated solution produces
- quality,
- prioritized action plans that enable efficient prioritization of
- party security risks and constructive collaboration with vendors.

Risk
Recon serves many
- known organizations – large banks, healthcare, insurance, energy, business services and other global companies.

Role

As a Sr. Specialist of the Risk
Recon Customer Success Pool, you will be responsible for managing and engaging with the
- touch tier of Risk
Recon customers. Primary focus of the Risk
Recon CS Pool team is on customer engagement, customer satisfaction, retention and renewals, with a secondary focus on growth and expansion. The Pool CSM’s will be part of the Customer Success team supporting and managing a large set of our customers on a more reactive basis. This role focuses on enabling and onboarding clients, developing and maintaining digital resources for all customers, and managing and facilitating the renewals for this set of customers. There will be an emphasis on scalable and repeatable customer outreach programs.

Key Responsibilities

• Work with CS management to develop and implement customer engagement strategies and workflows.
• Refine and enhance the
  -
  - end customer journey for the lower touch Risk
  Recon customers.
• Execute in a timely manner all customer interactions surrounding their annual subscriptions and renewals.
• Work closely with the wider CS team as well as Finance and Sales to correctly position and close renewals in a timely manner.
• Positioning services and escalating pain points to the Sales and Customer Success team.
• Responsible for Renewals reporting and forecasting.
• Increase automation and customer engagement processes to increase customer engagement and CSAT.
  
  
  

• a
  - starter and is passionate about technology.
• have excellent phone/verbal and written skills.
• effective working in both a team environment and independently.
• have excellent organisation, motivation, leadership and interpersonal skills.
• interested in Cybersecurity and have some experience or a background in this space.
  
  
  

• Knowledge and experience of a renewals based business.
• Experience in account management or client success role within a Saa
  S organization and/or experience in Third Party Risk or GRC.
• Proven track record of working with enterprise accounts, with the ability to create and maintain relationships at all levels.
• Previous
  - facing experience.
• Prior experience working in a young, high growth company environment.
• Experience with Salesforce.com or equivalent CRM system.
  
  
  

• Abide by Mastercard’s security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
  
  
  

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Financial Services, IT Services and IT Consulting, and Technology, Information and Internet

Referrals increase your chances of interviewing at Mastercard by 2x

Get notified about new Customer Success Specialist jobs in Lisbon, Lisbon, Portugal.

Customer Success Specialist I Thousand
Eyes

Customer Success, Senior Specialist - Cybersecurity-R-243455

Thousand
Eyes - Customer Success Specialist

Customer Success Manager (French Speaking)

Enterprise Customer Success Manager, Uber Eats, Lisbon

Customer Success Strategy and Operations Manager

Alcabideche, Lisbon, Portugal 2 weeks ago

Customer Support Specialist – Spanish Speaker

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.