Senior Specialist, Systems Administrator

Technical Support Engineer – e
Mobility

We’re currently supporting a global technology leader in their search for a Technical Support Engineer to join their growing e
Mobility division. In this role, you’ll provide advanced remote technical support for EV charging systems, helping to drive innovation, improve product reliability, and ensure exceptional customer satisfaction.

Key Responsibilities

• Provide advanced remote technical support and perform root cause analysis for EV charging systems, ensuring timely and effective solutions.
• Support system integration between chargers, vehicles, and backend systems to enhance interoperability and performance.
• Manage technical escalations, maintaining thorough documentation of issues, resolutions, and lessons learned.
• Work closely with product and R&D teams to identify recurring issues and contribute to product improvements.
• Deliver coaching and feedback to frontline support teams to strengthen first‑contact resolution rates and overall service quality.

Experience & Skills

• Strong foundation in electronics, IT systems, energy technology, or communication networks.
• Several years of experience in technical support or customer‑facing engineering roles, ideally within the EV charging or e
  Mobility industry.
• Good understanding of charging standards and communication protocols (Type 2, CCS, OCPP).
• Excellent problem‑solving and analytical skills, with a structured and collaborative approach to work.
• Fluent English communication skills; additional languages are a plus.

Education

• Degree in Electrical Engineering, Electronics, or a related technical field.
• Alternatively, a completed technical apprenticeship with further qualifications and substantial hands‑on experience.

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