Senior Support Specialist - 2nd Level HRIT (f/m/div.) Lisboa

Senior Support Specialist - 2nd Level HRIT (f/m/div.)
Lisboa
Lisboa, Lisboa, Portugal

Senior Support Specialist - 2nd Level HRIT (f/m/div. )

• Full-time
• Legal Entity: Bosch Service Solutions S. A.

The Bosch group has more than 400, 000 employees worldwide, present in 60 countries. We are committed to impacting people's lives positively and working towards a sustainable future.

Bosch Service Solutions in Lisbon hosts Bosch's first international shared HR service. With over 160 specialized employees, HR Service Europe manages IT tools dedicated to HR, information management, training, recruitment, and international assignments across more than 40 countries.

At Bosch, we shape the future with innovative technologies and services that inspire and improve lives. We value diversity, authenticity, and equal opportunities, welcoming applications from all backgrounds, including people with disabilities.

Recently, Bosch transitioned to Employee Central in Success
Factors for organizational and position management, impacting HR processes and connected systems.

Our team seeks a Senior Support Specialist for our 2nd level HR IT Employee Central support in Success
Factors.

Your contribution to something big:

As Senior Support Specialist in 2nd level HR IT support, you will oversee system landscapes and data flows, analyze issues in collaboration with support teams, connect the dots, and assist users efficiently. Your responsibilities include:

1. Leading 2nd level support activities for Organization and Position Management in Success
   Factors, working closely with IT Support and other connected system support teams.
2. Managing support operations: analyzing, resolving, and coordinating with support teams to ensure customer satisfaction.
3. Maintaining an overarching view of system connections and data flows.

What distinguishes you:

• Education: Bachelor's Degree in HR, IT, or a related field, or equivalent qualification.
• Experience: Proven experience in Success
  Factors, especially in organization and position management in Employee Central, plus 3+ years in IT support.
• Knowledge: Familiarity with Success
  Factors.
• Languages: Fluent in English (C1 level); German skills are a plus.
• Personality: Strong intercultural skills, quick learner, adaptable to uncertainty,
  - focused, and creative
  - solver.

Additional benefits include international collaboration, health insurance, career development opportunities, partner discounts, sports activities, and easy access to public transport.

Success stories don’t just happen. They are made. . .

Make it happen! We look forward to your application!