Senior Support Specialist - 2nd Level HRIT (f/m/div.) Lisboa

Senior Support Specialist - 2nd Level HRIT (f/m/div. )

Bosch Portugal is hiring for a Senior Support Specialist - 2nd Level HRIT (f/m/div. ) role.

The Bosch group has more than 400 000 employees worldwide, present in 60 countries, and we are proud to impact people’s lives and work towards a more sustainable future.

Job Description

At Bosch we have recently replaced our Organizational and Position Management with Employee Central to gain the benefits for our existing Talent processes in Success
Factors and later in HR Administration processes. This will impact all associates at Bosch as well as the connected systems.

Our team is looking for a Senior Support Specialist for our 2nd level HR IT Employee Central in Success
Factors. Your contribution to something big: as Senior Support Specialist in the 2nd level Support HR IT, you will play an important role by having an umbrella view over the system landscape and data flows, analyzing issues interacting with further support teams, connecting the right dots, and helping our users in a fast and efficient way. You would assume the following responsibilities:

• Lead 2nd level support activities in Success
  Factors in close collaboration with the IT Support team as well as with other support members of connected systems, e. g. all local HR systems
• Run the support (analyze, solve, coordinate with other support teams) in an efficient and customer oriented way
• Have an umbrella view and knowledge of how systems are connected and data flows

Qualifications

• Education: Bachelor-'s Degree in HR or IT related field or comparable qualification
• Experience: Strong experience in Success
  Factors especially in Employee Central. Also, 3+ years of experience in IT support
• Knowledge: Knowledge of Success
  Factors
• Languages: Fluency in written and spoken English at a C1 level (mandatory), German is a plus
• Personality: Strong intercultural competencies, be a
  - learner, deal with uncertainty, have a customer orientation and find creative solutions

Additional Information / Benefits

• Flexible work conditions
• Hybrid work system
• Exchange with colleagues around the world
• Health insurance and medical office on site
• Training opportunities
• Opportunities for career progression and continuous professional development
• Access to great discounts in partnerships and Bosch products
• Sports and health related activities
• Great access to public transports
• Free parking lot
• Canteen