Senior Systems Support Professional - Tier 3 Lisboa

Senior Systems Support Professional - Tier 3
Lisboa
Lisboa, Lisboa, Portugal

Who We Are

Jolera offers MSPs & IT solution providers
- generation managed services, enabling them to create
- class experiences for their clients. Your clients receive
- winning solutions built on over 20 years of experience servicing businesses worldwide. Jolera headquarters are in Toronto, with offices across Canada.

We’ve helped transform hundreds of MSPs & solution providers worldwide! With our collection of tenured experts, we provide an elevated managed service experience for a variety of clients. At Jolera, we treat each MSP partner with specialized care and organize our products to fit your individual business needs.

Qualifications

• Must be a “team player” with outstanding communication and interpersonal skills
• Ability to work collaboratively and independently
• Knowledge of backup applications (Veeam, Barracuda, Commvault, etc. )
• Experience with email and spam filtering services (Mimecast, Barracuda, Proofpoint, etc. )
• Familiarity with DNS, DHCP, and TCP/IP
• Switching and routing topologies (VLAN, basic routing protocol knowledge)
• Firewall Technologies (Cisco, Forti
  Gate, Palo Alto, etc. )
• Administering Microsoft Windows Active Directory topologies
• In-depth working knowledge of Microsoft Exchange Server and SQL Server
• In-depth working knowledge of VMware v
  Sphere 6. 0 and above
• Working Knowledge of Microsoft Azure / Azure AD / Intune
• Previous experience in a
  - paced consulting, MSP environment, or System Administrator role is a plus
• Knowledge of troubleshooting and implementing Site-to-Site VPNs on Cisco, Palo Alto, and Forti
  Gate platforms

Nice to Have:

• Experience supporting managed services customers
• Experience in Linux Administration
• Experience with IT Security tools such as EDR, SIEM, and Vulnerability Management platforms
• Experience working with cloud platforms (AWS, GCP)