Senior Technical Advisor - Multinational Company Lisboa

Senior Technical Advisor - Multinational Company
Lisboa
Lisboa, Lisboa, Portugal

Technical Support Specialist

We are seeking a skilled Technical Support Specialist to join our team in Lisbon. As a key member of our support team, you will be responsible for providing
- notch technical assistance to our clients.

The ideal candidate will have a strong background in technical support, with excellent
- solving skills and the ability to work effectively in a
- paced environment.

In this role, you will be working closely with our development team to identify and resolve technical issues, as well as providing guidance and training to our clients on how to use our platform.

• Key Responsibilities:
  
  
• Solving technical issues and implementing fixes/repairs to the online marketing platform in a B2B environment
• Defining solutions to clients and adjusting existing processes and methods to guide possible solutions
• Utilizing basic coding and diagnostic skills for problem analysis
• Recognizing client goals and supporting them through chat by providing solutions accordingly
• Achieving strong customer satisfaction with a focus on quality and results

Requirements

• You speak Polish on a native level + you have a good level of English (at least B2)
• You have a bachelor's degree or 2 years of relevant work experience
• You have technical support background
• You are a strategic thinker
• You have a drive for excellence and professionalism
• You are a true team player and willing to work with many different nationalities

What We Offer

• Contract type:
  
  a
  - term contract for one year that can be renewed every year
• Working hours:
  
  Mon – Fri 7 am to 7 pm (40 hrs/week)
• No weekends
• Hybrid work after training
• Training:
  
  4 weeks
• Two salary options:
  
  
• a. ) Including free accommodation (shared flat, all bills included):
  
  €1050 gross/month
• b. ) Without accommodation:
  
  €1306 gross/month

International Applicants

• Reimbursement of your initial flight costs after 9 months
• Pick up from the airport
• Annual return ticket to your home country (within the EU)
• Help with paperwork, opening a bank account, etc. upon arrival
• Free Portuguese lessons, cooking classes, sports activities and social events organized by the company
• Real career opportunities in different career paths