Senior Technical Customer Success Manager Lisboa

Senior Technical Customer Success Manager

The world doesn't need giant media organizations to tell every story. It needs millions of creators, independent voices who bring weird, wonderful stories to life online. Modash is a growing creator partnerships platform that helps brands scale their partnerships with creators on Instagram, Tik
Tok, and You
Tube. We're looking for a
- savvy,
- focused individual to help us nurture and expand our growing community of customers using our API products.

Come join our awesome team — we might be small in size, but we are passionate about making sure our customers have the best experience EVER.

Responsibilities

• Building relationships: Get to know our customers inside and out. From onboarding onward, you’ll be their
  - to person and in charge of their journey with us. Build and nurture strong, lasting connections, planting seeds for future growth.
• Set our customers up for success: Understand their business and goals to help them succeed. Create small and big wins, make the customer’s life easier, and do whatever it takes for them to be successful.
• Collaborating: Partner with our Sales and Support teams to ensure a smooth customer experience from start to finish. Work with our Product team to provide feedback and deliver solutions that meet customer needs.
• Learning and Educating: Become a Modash and industry expert. Use that knowledge to help our customers succeed and pursue continuous learning and growth.

Requirements

• You've worked in B2B Saa
  S, supported technical customers, and know your way around APIs. You don’t need a coding background, just a technical mindset, strong communication skills, and the drive to learn the rest.
• A
  - paced working environment suits you, but you never compromise quality over speed.
• You've previously worked at a startup or a scaleup.
• You are praised for your excellent communication skills across mediums. You actively listen, ask the right questions, and bring a positive,
  - building style.
• You have
  - notch English skills, both written and spoken.
• CRM familiarity is a plus; Vitally is a known tool you might use.
• Being organized is a natural strength that helps you stay focused.
• You share our mentality of creating processes on the go and using your own voice as a Modashian instead of just following manuals.
• While experience in influencer marketing isn’t required, any prior marketing knowledge related to influencer marketing will help.

Benefits & What We’re Offering

• Flexible working hours: Do your best work whenever it suits you.
• Unlimited paid vacation: Take the time you need to stay happy and rested.
• Fully remote work: Work from anywhere with a reliable internet connection.
• Personal development: We’ll support courses, books, or conferences that help you upskill.
• Ownership: You’ll have autonomy to make decisions and take action quickly.

Additional Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Customer Success
• Industries: IT Services and IT Consulting

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