Senior Technical Program Manager (12 months contract) Porto

Senior Technical Program Manager (12 months contract)
Porto
Porto, Porto District, Portugal

Senior Technical Program Manager (12 months contract)

Porto, Portugal (Hybrid)

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.

Living our values everyday results in our
- first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.

We are actively seeking a Senior Technical Program Manager to focus on driving and delivering multiple an integration program across the Five9 organization. In this exciting role, you will have the opportunity to work across the company and evangelize how our tech teams are building and architecting our newest innovations to support Five9's latest product offerings.

This role is a mix of strategic and tactical, where, using your extensive technical and leadership expertise. You will own the program, anticipate, and mitigate risks whilst balancing business needs against technical constraints. You will be required to build strong relationship between the Product Engineering applications/services, Product Management, as well as various Business Operations, Finance, and Executives alike. Strong communication skills are a must. Your responsibilities will include establishing commitments from dependencies, ensure high quality deliveries, and increase the productivity and velocity of the team to implement strategy and execution.

Key Responsibilities:

• Build the technological knowledge necessary to assess readiness through a series of communications, reviews, and retrospectives that enable other teams to effectively prepare for seamless delivery of capacity.
• Drive measurable program performance. Establish governance over prioritization decisions to ensure alignment with key performance indicators.
• Act as an influential member of a highly integrated team composed of both technical and
  - technical members.
• Work within a diverse team environment to execute work plans and schedules as applicable for mission success.
• Plan requirements, identify risks, manage schedules, and communicate clearly with project stakeholders.
• You'll work with stakeholders to plan requirements, identify risks, manage project schedules, and communicate clearly with
  - functional partners across the company.

Requirements:

• 5 + years of Technical Program Management experience in a related industry.
• A bachelor’s degree in engineering, Computer Science or equivalent.
• Exceptional written and verbal communication.
• A proven track record for being
  - oriented with a demonstrated ability to
  - motivate and
  - through on initiatives.
• Thorough understanding of software development lifecycle from conception to delivery.
• Experience working with
  - based technologies (AWS/GCP preferred).
• Experience managing programs across cross functional teams, building processes, and coordinating release schedules.
• PMP, Prince2, CSM, or equivalent.

Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.

Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.

Apply for this job

indicates a required field

First Name

Last Name

Preferred First Name

Email

Phone

Resume/CV

Enter manually

Accepted file types: pdf, doc, docx, txt, rtf

Enter manually

Accepted file types: pdf, doc, docx, txt, rtf

How did you hear about opportunities at Five9?

If you were referred by a current Five9 employee please enter the employee's name here:

Which best describes your right to work in Portugal? * Select. . .

The recruiting function, including systems and processes, for Five9 are driven out of the US office with team members in various satellite offices. It is imperative that individuals responsible for the recruiting out of their respective offices, as well as team members in the United States, have the ability to share information and data. Often, this necessity extends beyond the recruiting team, and includes hiring managers as well. The recruiting function, including systems and processes, for Five9 are driven out of the headquarters in the United States with team members in satellite offices across various countries. • The HR Operations team, based in the US, must have access to hiring data from other countries in order to complete Compliance audits. • Our compensation and Benefits team , based in the US, must share and receive data from all offices with respect to job grading and compensation. • The FP&A team, based in the US, provides headcount and must receive offer details to hired employees for reporting purposes. • Our Payroll team, based in the US, must receive and provide data in order to complete payroll activities. • For many of the roles in other countries, the hiring manager is based in the US. They must have access to the resumes for candidates for assessment and access to offer documents for hired candidates for budget purposes. • The CFO must approve all offers and offer information must be shared across offices in order for that action to be satisfied. • The recruiting team needs access to data related to recruiting functions for reporting, process enhancements, data assessments. * Select. . .

Are you a current Five9 employee? If so, please apply through the Internal Job Board in Greenhouse. Select. . .