Senior Technical Program Manager Porto

Five9 is a leading provider of cloud contact center software. We are actively seeking a Senior Technical Program Manager to drive and deliver multiple complex programs across the organization. This role focuses on demonstrating how our tech teams are building and architecting innovations to support Five9-'s latest product offerings, balancing business needs with technical constraints, and fostering strong partnerships across Product Engineering, Product Management, Business Operations, Finance, and Executives.

Responsibilities

• Build the technological knowledge necessary to assess readiness through communications, reviews, and retrospectives that enable other teams to effectively prepare for seamless delivery of capacity
• Manage a portfolio of
  - functional initiatives, surfacing dependencies, mitigating risks, and ensuring outcomes align with company OKRs
• Drive program execution and measurable performance. Establish governance frameworks over prioritization decisions to ensure alignment with key performance indicators and business outcomes
• Act as an influential member of a highly integrated team composed of both technical and
  - technical members
• Work within a diverse team environment to build and execute work plans and schedules as applicable for program success
• Plan requirements, identify risks, manage schedules, and communicate clearly with project stakeholders
• Partner with stakeholders to define requirements, align priorities, and drive delivery across engineering, product, architecture, finance, and operations
• Provide clear, concise program and portfolio reporting to leadership, enabling
  - driven
  - making
• Champion continuous improvement initiatives to scale agility, visibility, and velocity across programs
• Mentor and coach other TPMs and
  - functional partners, raising the bar for delivery excellence, stakeholder engagement, and execution discipline

Requirements

• 7+ years of Technical Program Management experience in a related industry
• A bachelor’s degree in engineering, Computer Science or equivalent
• Exceptional written and verbal communication
• A proven track record for being
  - oriented with a demonstrated ability to
  - motivate and
  - through on initiatives
• Thorough understanding of software development lifecycle from conception to delivery
• Experience working with
  - based technologies (AWS/GCP preferred)
• Experience managing programs across cross functional teams, building processes, and coordinating release schedules
• PMP, Prince2, CSM, or equivalent

Benefits

• Five9 Shares
• Bonus Scheme
• 10% Flex Benefit
• Meal Allowance
• Medical Insurance
• Life Insurance
• 25 day Annual Leave + Public Holidays

Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.

View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal.

Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.

Location: Porto, Porto, Portugal