Senior Technical Service Manager - ECS EMEA Oeiras

We help the world run better. At SAP, we keep it simple: you bring your best to us, and we bring out the best in you. We’re builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what’s next. The work is challenging – but it matters. You’ll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What’s in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

Summary

We are looking for an accomplished Senior SAP Technical Consultant who is well‑versed in delivering consistent, high‑quality results to join our SAP Enterprise Cloud Services team as a Technical Service Manager (TSM). You will contribute to SAP’s global strategy by supporting our customers with their SAP S/4 HANA adoption on their path to the Intelligent Enterprise as part of the SAP Enterprise Cloud Services team.

The Role

• Analyze and implement SAP support methodology.
• Offer comprehensive knowledge on SAP S/4HANA architecture, conversion, migration path, methodology, and tools.
• Understand the SAP high‑availability and disaster‑recovery architecture, network, and virtual technologies (load‑balancer, virtual machine).
• Own, lead, and coordinate operational tasks, escalations, and process improvements.
• Support the operation of technical system landscapes.
• Deliver high quality and ensure stable operations.
• Identify top issues, define action plans, and drive the resolution process.

What You Bring

• Minimum 7+ years of SAP Technical Administration with SAP Basis skills and knowledge & experience in Administration and Operations of SAP solutions.
• Ability to work effectively as a virtual member of a dynamic, dispersed team (remote).
• Strong background in SAP Solutions, SAP technology, products, and cloud technology.
• Good knowledge of S/4HANA architectures and S/4HANA related migration paths and tools.
• Solid understanding of SAP HANA.
• Experience in Technical Architecture/Implementation/Change Management.
• Deep experience in technical planning, implementation, and configuration.
• Expert across multiple SAP and non‑SAP technologies.
• Knowledge of SAP RISE or ECS experience would be an advantage.

Meet Your Team

SAP Enterprise Cloud Services is part of the SAP Product Engineering board area. The unit focuses on delivery of managed private cloud services and employs technical and customer‑facing roles to provide customers with the right level of service.

Why SAP

We win with inclusion. SAP’s culture of inclusion, health, well‑being, and flexible working models ensures that everyone feels included and can run at their best. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, etc. ), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.