Senior Technical Support Engineer Porto

Senior Technical Support Engineer
Porto
Porto, Porto District, Portugal

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Be Part of Building the Future

Dremio is the unified lakehouse platform for
- service analytics and AI, serving hundreds of global enterprises, including Maersk, Amazon, Regeneron, Net
App, and S&P Global. Customers rely on Dremio for cloud, hybrid, and
- prem lakehouses to power their data mesh, data warehouse migration, data virtualization, and unified data access use cases. Based on open source technologies, including Apache Iceberg and Apache Arrow, Dremio provides an open lakehouse architecture enabling the fastest time to insight and platform flexibility at a fraction of the cost. Learn more at www.dremio.com.

Be Part of Building the Future

Dremio is the unified lakehouse platform for
- service analytics and AI, serving hundreds of global enterprises, including Maersk, Amazon, Regeneron, Net
App, and S&P Global. Customers rely on Dremio for cloud, hybrid, and
- prem lakehouses to power their data mesh, data warehouse migration, data virtualization, and unified data access use cases. Based on open source technologies, including Apache Iceberg and Apache Arrow, Dremio provides an open lakehouse architecture enabling the fastest time to insight and platform flexibility at a fraction of the cost. Learn more at www.dremio.com.

About The Role

As a Senior Support Engineer, you are a customer focused team player who is passionate about solving highly technical problems and predisposed to delivering an exceptional customer experience. Drawing on your deep technical expertise, as well as exceptional communication skills, you will quickly engage with customers and provide expert help in addressing their reported problems. This is a continuous learning and teaching role where you will develop and share your knowledge of troubleshooting, configuration, and exciting new technologies inclusive of and complementary to the Dremio and data/analytics ecosystem.

Please only apply if you are based or looking to relocate to Portugal or Hungary.

What You'll Be Doing

• Provide thoughtful direction and support for technical inquiries
• Manage the
  -
  - day aspects of support cases, incidents, and escalations
• Ensure issues have the appropriate focus and are resolved as expediently as possible
• Document and record all activity in accordance to both internal and external security standards
• Research, reproduce, troubleshoot, and solve highly challenging technical issues
• Serve as
  - matter expert on Dremio solutions and the data/analytics ecosystem
• Participate in
  - call rotation for
  - hours, holiday, weekend support coverage
• Contribute frequently answered questions to the Dremio knowledge base
  
  

• B. S. or M. S in Computer Science or a related technical field or equivalent practical experience
• 5+ years of experience troubleshooting and resolving urgent,
  - visibility technical problems
• Strong
  - on experience working with or supporting at least two of the following:
• 5+ years of relational database fundamentals and operations
• 3+ years of Hadoop operation including Zookeeper, HDFS, YARN, Hive, and related components like the Hive Metastore, Cloudera Manager/Ambari, etc
• Debugging java processes; ability to read and understand java stack traces, ability to debug garbage collection issues, know how to work with heap and thread dumps, familiarity with JVM options, familiarity with capturing and reading JFR's
• Experience with authentication security configuration and tuning (LDAP, Kerberos, SSL/TLS, second priority: SSO/OAuth/OIDC, Ranger/Sentry)
• Linux, NFS, Windows, including application installation, scripting, basic command line
• In lieu of RDBMS and/or Hadoop experience, we will also consider candidates that have strong experience in troubleshooting distributed systems.
• Hands-on experience with cloud technologies (AWS, Azure, GCP) and networking (VPC, subnets, CIDR, etc)
• Docker and Kubernetes configuration and troubleshooting, including Helm charts, storage options, logging.
  
Bonus Points If You Have Experience With


• Shell Scripting
• Python scripting
• Non-relational database fundamentals (e. g. Mongo
  DB, etc)
• REST API programming
• ODBC and JDBC troubleshooting
  
  
What We Value

At Dremio, we hold ourselves to high standards when it comes to People, Thinking, and Action. Our Gnarlies (that's what we call our employees) communicate with clarity, drive accountability, and are respectful towards each other. We confront brutal facts and focus on results while operating with a sense of urgency and building a "flywheel". People who like to jump in and drive momentum will thrive in our #Gnarly
Life.

Dremio is an equal opportunity employer supporting workforce diversity. We do not discriminate on the basis of race, religion, color, national origin, gender identity, sexual orientation, age, marital status, protected veteran status, disability status, or any other unlawful factor.

Dremio is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request accommodation due to a disability, please inform your recruiter.

Dremio has policies in place to protect the personal information that employees and applicants disclose to us. Please click here to review the privacy notice.

Important Security Notice for Candidates

At Dremio, we uphold trust and transparency as paramount values in all our interactions with customers, partners, employees, and the general public. We have been targeted by individuals creating fake domains similar to ours to scam prospects and candidates. Please note that all official communications from us will be from an @dremio.com domain. If you suspect you've been targeted by a scam, it's imperative to report the incident to your local law enforcement agencies. For more information about this type of scam, please refer to Dremio's official statement here.

Dremio is not responsible for any fees related to unsolicited resumes and will not pay fees to any
- party agency or company that does not have a signed agreement with the Company.



Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Software Development

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