Senior Test Manager Setúbal

Overview

We are HCLTech, one of the growing large tech companies in the world and home to 220, 000 people across 60 countries. We supercharge progress through leading capabilities centered around Digital, Engineering, Cloud, and AI. Our diverse, creative, and passionate people are the driving force behind our work, consistently raising the bar for excellence. We strive to help our employees find their spark and become the best version of themselves.

Test Manager

Our client is looking for a talented Group Technology Test Manager to help our luxury Maisons during their digital transformation journey, with a specific focus on Client & Market domain and its products.

The Client & Market domain comprises product areas covering Retail, Wholesale, E-Commerce, Client Engagement, Online Customer services, Order Management systems, Omnichannel content, among others.

The Test Manager will work in a global environment with highly distributed teams in different countries and time zones and at different management levels.

He/she is responsible to manage an initiative from a Quality Assurance (QA) standpoint and in support to the Program Manager and the team assigned to the initiative. He/she will be joining a team delivering Quality and Program management services, as well as other impactful transversal services, as Release Management coordination, and Business Relationship management. Therewith he/she anticipates, organizes and drives activities around integrated testing with stakeholders within and across Technology Product Areas of our domains, including shore based, and with a varied group of business stakeholders, all related to the assigned initiatives. The scope of activity therefore embraces analysis, design, implementation, and execution of test procedures at every stage of the initiative process, as well as defining testing strategies and test plans to be executed as part of the validation processes. This is including Functional, Security and Performance requirements. With support of the Program Manager, he/she has a key role in escalating critical risks and major deviations.

In specific situations, a Test Manager may be delegated and act as embedded resource within a given Product organization, and will therefore follow the respective ceremonies and instances in agreement with related Product Area Manager and leading roles.

The Test Manager will also recognize when test automation is appropriate to ease the integrated tests and run regression test campaign, together with a QA engineer.

He/she will be responsible for reporting on the test progress, delivery quality status and test results, adapting test plan and compensating as needed to adjust to evolving conditions.

Additionally, the Test Manager has a key role in the Quality Control within the Program deliverables, managed via a documented methodology, and especially requirements for key Milestones of the assigned initiatives.

Key responsibilities

• Test management
• About Test Strategies & Integrated testing principles
• About Test Plans and their execution
• Around the delivery and ways of working
• Contributor to Community of Practices
• Quality Assurance in Programs (follow-up of deliverables)

Test strategies & integrated testing principles include defining the Test Strategy based on best practices and initiative specifics (especially the Release Plan), documenting and enforcing testing processes, understanding the integrated testing effort, mobilizing stakeholders, and proposing Integrated Testing Checkpoints for relevant team deliverables.

Test Plans and their execution include developing Test plans, identifying dependencies and resources, writing/reviewing test cases, coordinating prerequisites, establishing a test traceability matrix, organizing testing meetings, ensuring documentation of testing artefacts, delivering testing deliverables timely, tracking test activities and reporting on results, test case coverage, resources, defects and performance baselines, and escalating critical issues to program management. It also includes QA metrics dashboards and involvement in cutover and production support as needed.

Delivery and ways of working include applying Richemont compliance and security requirements, coordinating QA Engineers, contributing to tracking new requirements or change requests, and ensuring frameworks and practices are applied consistently across teams while allowing
-
- purpose customization.

Contributor to Community of Practices include sharing QA KPI outcomes, best practices, lessons learned, and active participation in QA Community of Practice.

Quality Assurance in Programs involves promoting quality across stakeholders, supporting the Program Manager in Quality Control readiness of deliverables by Milestones, and involvement in Cutover plan executions and post
- live root cause analysis support.

Profile requirements

Experience

• 5 to 10 years of experience in integrated Test management in an international context.
• Past experience as QA engineer is highly suitable
• Proven history of leading QA activities with full responsibility for corresponding deliverables
• Proven ability to perform and organize
  -
  - end testing
• Knowledge of agile and waterfall methodologies
• Experience of working in agile environment with remote teams and stakeholders
• Proven experience in Retail and/or E-commerce domains
• Prior experience in system integration and data migration projects is a strong plus
• Experience of Luxury industry is a strong plus
• Development background is a plus

Skills

• Strong client/stakeholder management, oriented.
• Dynamic and motivated.
• Multitask, organization skills, efficient management of time and activities.
• Ability to communicate with different audiences, technical and business, via appropriate channels.
• Ability to resist stressful situations, handling several projects/topics in parallel.
• Ability to quickly learn new product and think outside the box to recommend solutions.
• Strong attention to detail, analytic skills.
• Exhibit good judgment on when to seek guidance and when to escalate risks and issues.
• Service-oriented and autonomous work style.
• Knowledge of JIRA and SAP environments, especially Zephyr and Solution Manager is highly suitable.

Education

• Graduated in an Engineering School, Master degree or Bachelor in business, digital/web technology, mathematics, engineering or science.
• ISTQB or ISEB certification is suitable.
• Fluent English is required, French is suitable, other languages are a plus (e. g. , German, Italian, Spanish, Chinese).

Other requirements

• Able to work in versatile organization and multicultural environment.
• Flexibility to travel abroad on periodic basis (e. g. , Geneva probable, other destinations possible).

Why Us

• Permanent contract
• Private health and life insurance from day one in the company
• Working hours: Monday to Friday
• Hybrid Work Model
• Meal allowance on card/voucher

Equality & Opportunity for All

Representing 165 nationalities across the globe, we pride ourselves on being an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law.