Server

Overview

The Server is responsible for taking the guests through the key phase of their Hard Rock experience. As a Hard Rock Cafe Server, you will be assuming the role of tour guide, communicator, decision‑maker, entertainer, memorabilia curator and musician (at heart).

Responsibilities

• Taking guests’ orders
• Running food
• Handling cash & other forms of payment
• Making proficient sales transactions - using a
  -
  - sale system
• Properly checks I. D. s – for guests who appear to be under 25 years old
• Demonstrating responsible alcohol service
• Demonstrating impeccable product knowledge
• Suggestive selling - using proven techniques
• Answering questions - accurately and politely
• Satisfying any/all needs of the guests - regularly double checking back with guests throughout their experience
• Maintaining a clean & organized station – including pre‑bussing & table maintenance
• Performing opening, closing & side duties – setting up/breaking down station, refilling condiments, cleaning ashtrays, etc
• Demonstrating knowledge of all table/station numbers
• Directing guests to areas & restrooms
• Effectively communicating with co‑workers
• Creating memorable experiences
• Entertaining guests to create “Raving Fans”

Qualifications

• Performing duties which require bending, reaching, lifting and standing for long periods of time
• Maintaining a well‑groomed appearance (“having a plan”)
• Following all uniform guidelines
• Practicing all safety & sanitation standards
• Recycling products, where possible
• Remaining calm in a hectic, fast‑paced atmosphere
• Demonstrating a high level of organization, attention‑to‑detail and a sense‑of‑urgency
• Displaying a positive and outwardly friendly attitude toward guests
• Maintaining HRC’s 5 core Values and Mission Statement

Please submit your resume in English.