Service Alignment Strategist (m/f/d) Amadora

Overview

Do you want to join us in helping to fight the world's most threatening diseases and enabling access to care for more people around the world? At Siemens Healthineers, we pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

We offer you a flexible and dynamic environment with opportunities to go beyond your comfort zone in order to grow personally and professionally. Then come and join our global team as a Service Alignment Strategist.

Responsibilities

• Defines and maintains governance guidelines and structure for the IT within the ITSM processes and service configurations
• Provides input into the service portfolio management process in terms of strategic IT goals and directives
• Provides input and direction for organizational development by promoting adoption of ITSM processes and tools
• Performs data analysis, reporting, and presentations, providing insight into actionable recommendations for both IT and business stakeholders
• Ensures that appropriate methods, tools and processes are adopted and used effectively throughout the organization

Main Duties

• Collaborate and align the ITSM Operating and delivery models
• Service design, onboarding and configuration support
• Definition of ITSM standards - good knowledge of ITIL 3, ITIL 4
• Take a
  - on role in data analysis, reporting, and preparation of presentations, providing actionable insights to support
  - making across business and IT stakeholders
• Work with Service
  Now ITSM modules, CMDB, workflows, service mapping to configure, maintain, and improve processes
• Lead and contribute to adoption of ITSM methodologies, tools, and best practices, ensuring consistency, scalability, and value across all user groups
• Contribute to the continual improvement of ITSM processes and service improvements

Skills

• Proven
  - on experience with IT Service Management (ITSM) frameworks and processes
• Knowledge of ITIL 3 and ITIL 4 ITSM standards
• Good knowledge of Service
  Now Common Service Data Model (CSDM) and of CMDB (Configuration Management Database) management
• Service design knowledge
• Good Service
  Now knowledge of CSDM and CMDB. Experience in requirements gathering, documentation and supporting testing activities to ensure solutions meet business expectations
• Demonstrated ability to analyze complex datasets, translate insights into business value, and present findings effectively to both technical and
  - technical stakeholders
• Contributing to digital transformation initiatives, including identifying opportunities, scoping solutions, and driving execution
• Strong communication, stakeholder management, and
  - solving skills
• Ability to work independently while collaborating effectively across
  - functional teams
• English - Proficiency Level C1

Our global team

We are a team of more than 73, 000 highly dedicated employees across more than 70 countries passionately pushing the boundaries of what's possible in healthcare to help improve people's lives around the world. As a leader in the industry, we aspire to create better outcomes and experiences for patients no matter where they live or what health issues they are facing. Our portfolio, spanning from invitro and in vivo diagnostics to image guided therapy and innovative cancer care, is crucial for clinical decision making and treatment pathways.

Our culture

We are part of an incredible community of scientists, clinicians, developers, researchers, professionals, and skilled specialists pushing the boundaries of what's possible to improve people's lives around the world. We embrace a culture of inclusivity in which the power and potential of every individual can be unleashed. We spark ideas that lead to positive impact and continued success.

Check our Careers Site at https://jobs. siemenshealthineers.com/careers

As an equal opportunity employer, we welcome applications from individuals with disabilities.

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Agency statement

To all recruitment agencies: Siemens Healthineers does not accept agency resumes. Please do not forward resumes to our jobs alias, employees, or any other company location. Siemens Healthineers is not responsible for any fees related to unsolicited resumes.

Siemens Healthineers Portugal was awarded the Great Place to Work certificate.