Service Alignment Strategist (m/f/d) Amadora

Overview

Join to apply for the Service Alignment Strategist (m/f/d) role at Siemens Healthineers.

Do you want to help fight the world’s most threatening diseases and enable access to care for more people around the world? At Siemens Healthineers, we pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably. We offer a flexible and dynamic environment with opportunities to grow personally and professionally.

Then come and join our global team as a Service Alignment Strategist. The Service Alignment Strategist assists in the development of ITSM Strategy, aligned to the outcomes defined in the overall IT Strategy.

Responsibilities

• Defines and maintains governance guidelines and structure for the IT within the ITSM processes and service configurations
• Provides input into the service portfolio management process in terms of strategic IT goals and directives
• Provides input and direction for organizational development by promoting adoption ITSM processes and tools
• Performs data analysis, reporting, and presentations, providing insight into actionable recommendations for both IT and business stakeholders
• Ensures that appropriate methods, tools and processes are adopted and used effectively throughout the organization
• Collaborate and align the ITSM Operating and delivery models
• Service design, onboarding and configuration support
• Definition of ITSM standards - good knowledge of ITIL 3, ITIL 4
• Take a
  - on role in data analysis, reporting, and preparation of presentations, providing actionable insights to support
  - making across business and IT stakeholders
• Work with Service
  Now ITSM modules, CMDB, workflows, service mapping to configure, maintain, and improve processes
• Lead and contribute to adoption of ITSM methodologies, tools, and best practices, ensuring consistency, scalability, and value across all user groups
• Contribute to the continual improvement of ITSM processes and service improvements

Qualifications / Skills

• Proven
  - on experience with IT Service Management (ITSM) frameworks and processes
• Knowledge of ITIL 3 and ITIL 4 ITSM standards
• Good knowledge of Service
  Now Common Service Data Model (CSDM) and of CMDB management
• Service design knowledge
• Good Service
  Now knowledge of CSDM and CMDB. Experience in requirements gathering, documentation and supporting testing activities to ensure solutions meet business expectations
• Demonstrated ability to analyze complex datasets, translate insights into business value, and present findings effectively to both technical and
  - technical stakeholders
• Contributing to digital transformation initiatives, including identifying opportunities, scoping solutions, and driving execution
• Strong communication, stakeholder management, and
  - solving skills
• Ability to work independently while collaborating effectively across
  - functional teams
• English – Proficiency Level C1

Our global team

We are a team of more than 73, 000 employees across more than 70 countries, pushing the boundaries of what’s possible in healthcare to help improve people’s lives. Our portfolio spans diagnostics,
- guided therapy, and cancer care, crucial for clinical decision making and treatment pathways.

Our culture

We are part of an inclusive community of scientists, clinicians, developers, researchers, professionals, and specialists. We embrace inclusivity and unleash the power and potential of every individual to spark ideas that lead to positive impact and continued success.

Check our Careers Site at Siemens Healthineers Careers. As an equal opportunity employer, we welcome applications from individuals with disabilities.

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Additional information

Siemens Healthineers Portugal was awarded the Great Place to Work certificate.

Seniority level: Mid-Senior level

Employment type: Full-time

Job function: Information Technology

Industries: Medical Equipment Manufacturing, Hospitals and Health Care, Biotechnology Research

Location: Carnaxide, Lisbon, Portugal