Service and Process Manager Lisboa

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Founded in 1995, we are an international tech consulting company certified by Great Place to Work and in second place in The Best Workplaces 23. We offer innovative solutions to support our clients in their digital transformation. We have over a thousand talents specialized in different technologies, with offices in Portugal, Spain, the Netherlands, Brazil, Ireland, and the USA. Over the years, we have grown and expanded, always staying true to our core values of excellence, innovation, and customer satisfaction. Today, we are a leading player in our industry, with a reputation for delivering cutting‑edge solutions that exceed our client's expectations.

Job Description

• Degree in Computer Science or similar.
• Minimum of 2 years of experience in Service Management.
• Strong focus on process optimization, incident and problem management, in line with ITIL best practices.
• Understanding of process compliance and control, with the ability to identify gaps and implement corrective actions.
• Ability to define and analyze Key Performance Indicators (KPIs) to evaluate the effectiveness and efficiency of processes.
• Previous experience in internal and external audits, ensuring compliance with standards such as ISO 20000.
• Good leadership and communication skills.
• Client-oriented.

All our recruitment and selection processes are based on equal opportunities, valuing the competence and potential of each person and ensuring that no candidate is discriminated on the grounds of gender, ethnicity, sexual orientation, age, religion or physical condition.

Location: Lisboa, Portugal.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Management and Manufacturing

Industries

• IT Services and IT Consulting