Service Architect

Service Architect
Lisboa
Lisboa, Lisboa, Portugal

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We're a global
- knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that's critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future.

Department Overview Service Design and Introduction is responsible for the design and introduction of products and services to both core and new markets. Working closely with Operational Team we ensure there is a smooth transition into
- life operations of new (or changed) services.

Job Description

The purpose of this role is to provide Service Design and Introduction expertise for MSI. The role will provide subject matter expertise in the service design and introduction of all products and services (core and new markets) within a mission critical communications service provider. They will be responsible for the translation of customer requirements and contractual obligations into Service Designs that describes the scope of services, delivery model(s), people, processes, Service Level Agreements (SLAs) and supporting Operational Level Agreements (OLAs) to provide the basis for transition into the Business-As-Usual (BAU)
- life environment. The role will manage the effective introduction of services into the live environment by negotiating, agreeing and maintaining transition plans with impacted stakeholders ensuring services are implemented within agreed levels of disruption. The role also provides 'consultancy' to other areas of the business to support
- sales, bids, legal, commercial and service delivery activities and Continual Service Improvement activity. Ideally having an extensive operational and / or technical background, the role holder will be required to interpret complex technical information at times and be able to convey that information in a service context.

Basic Requirements

• At least 2 years experience in a IT or communications environment , preferably within Service Management

• Broad commercial awareness and understanding of business beyond Subject Matter Expertise / Specialism is essential

• Experience in selecting and applying service management principles , policies and techniques in operational environments

• Experienced in maintaining and delivering to plans

• Understanding and appreciation of Project Management Techniques (such as ISEB, Prince II foundation )

• Experience of
  - sales support, service design and transition project delivery

• Experience of managing the expectations of stakeholders

• Clear and concise verbal, written and presentational skills.

• Very good English skills

We offer:

• Competitive salary and bonus schemes

• 25 days holiday entitlement +