Service Delivery Management Lead

Service Delivery Management Lead
Lisboa
Lisboa, Lisboa, Portugal

Decskill was founded in 2014 as an IT Consulting Company and their main mission is to deliver value through knowledge. We enable companies to meet the challenges of the digital world by providing our clients with business models that ensure technological capacity, flexibility and agility. We are more than 500 consultants with offices in Lisbon, Porto and Madrid.

DECSKILL operates in 3 main areas:

DECSKILL TALENT, through which we provide our clients with an extension to their IT teams;

DECSKILL BOOST, through which we provide our client with software development models to increase capacity and optimize Time-to-Market, where we create and manage teams that deliver according to their needs, at the desired speed;

DECSKILL CONNECT through which we provide our clients with consulting services, as well as the implementation and management of information technology infrastructures.

Our practice results in the creation of value for our customers, either by delivering qualified and
- added services, or through highly qualified and motivated professionals, as well as technological solutions that allow us to operate and transform the business of our customers.

We are looking for a Service Delivery Management Lead a Hybrid project in Lisbon.

SKILLS:

Minimum 6-8 years of expertise in IT Service-related industry.

University degree with IT or Business orientation.

ITIL Service Management Certificate Qualified (or equivalent).

Expertise of key aspects of Service Delivery processes and business characteristics

Managing Client relationships

Interface within a global enterprise organization

Specific expertise in IT Service chain and incident, problem and change processes

Practical and structured of ITIL Service Delivery processes, the service needs to be aware of the maturity of existing processes within AXA

Data privacy, compliance, as well as security issues and SOX compliance requirements are appreciated

Good English (min B2)

If you’re interested in this job please send your CV in English to zaina. graca@decskill.com with reference ZG/Service
D

Decskill is committed to equality and
- discrimination with all our talents. We recruit and promote talent, based on diversity and inclusion, regardless of age, gender, ethnicity, race, nationality or any other form of discrimination incompatible with the dignity of the human being.