Service Delivery Manager – Hybrid (Lisbon)

Service Delivery Manager – Hybrid (Lisbon)
Lisboa
Lisboa, Lisboa, Portugal

Service Delivery Manager – Hybrid (Lisbon)

What we are looking for

Hard skills

• Minimum 6-8 years of expertise in IT Service-related industry.
• University degree with IT or Business orientation.
• ITIL Service Management Certificate Qualified (or equivalent).
• Expertise of key aspects of Service Delivery processes and business characteristics
• Managing Client relationships
• Interface within a global enterprise organization
• Specific expertise in IT Service chain and incident, problem and change processes
• Practical and structured of ITIL Service Delivery processes
• Quality systems (i. e. Six Sigma)
• Data privacy, compliance, as well as security issues and SOX compliance requirements are appreciated
• Very good English skills

Soft skills

• Good communication
• Team spirit
• Proactivity
• Time management

What we have to offer

• Careful onboarding and close support from day one.
• Continuous feedback aligned with your professional goals.
• An accessible and collaborative team ready to support each individual's journey.
• A
  - knit environment where idea sharing and personal development are valued.
• Access to a network of partnerships offering exclusive discounts on health, wellness, travel, culture, gastronomy, leisure and much more.
• Social events and initiatives that strengthen team spirit.

To apply for this opportunity, simply send your CV to: rita. rosa@m-profiler. pt