Service Delivery Manager Lisboa

Service Delivery Manager
Lisboa
Lisboa, Lisboa, Portugal

Randstad operates in Portugal and worldwide as a leader in the field of human resources across various sectors of activity.

The Digital division focuses exclusively on the IT sector, offering unique opportunities for professional development.

responsabilidades chave

Be responsible of the Product availability and reliability;

Focus on added value and efficiency of the Product;

Contribute to the strict respect of Time, Cost and Quality of Product delivery including associated services;

Managing the definition of Service Level Agreements (SLAs), Operational Level;

Agreements (OLAs) contracts and Key Performance Indicators (KPIs) and maintaining the global robustness of the Product in Operational condition in line with OLAs/SLAs;

Negotiating contracts with the various business domains or customers and in alignment with the IT Product Manager;

Ensure a continuous improvement of the services and integrating also in its landscape new Services opportunities.

competências

Degree in IT, Engineering or Management;

+ 1 year of experience working in service delivery, service level management, solution performance, database management, product/service planning, component integration, solution deployment, testing, user & change support, incident & problem

management;

Experience in development language: C#, Java, Java
Script;

Experience in database management and data extraction: SQL;

Knowledge of SAP Ariba, Service
Now & Splunk software would be a plus;

Full mastery of Google Suite (plus);

Strong
- oriented attitude focused on Customer Expectations & Needs understanding;

Deliverable-driven, able to work with short deadlines;

Good analytical skills with an ability to switch from big picture to detailed view, and to give meaning to complex facts and figures;

Ethics and compliance adherence is a must, with a clear understanding of rules around data confidentiality (e. g. , Procurement process, General Data Protection Regulation (GDPR), etc);

Good communication and presentation skills and the ability to create trustful relationships quickly in a remote work context and maintaining a broad network within the Digital and Procurement functions;

Fluency in English is a must, knowledge of French is a plus.

principais benefícios

The chance to work in a multicultural environment;

A hybrid working model, allowing you to combine onsite and offsite work;

A modern office at Parque das Nações, well connected to public transportation;

Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.