Service Delivery Manager

Service Delivery Manager
Lisboa
Lisboa, Lisboa, Portugal

Prime
IT is a leading company with over 18 years of experience in providing IT, Telecommunications, and Engineering technological services.

Specialized in Team Extension, Managed Services, Custom Software, and Nearshore, we currently have a team of over 2350 professionals collaborating on national and international projects across various technologies.

We are looking for a Service Delivery Manager for this project!

Responsibilities:

• Own and manage the
  -
  - end service delivery for Modern Device services, including Windows Edition V2 and legacy products.
• Ensure incident, problem, and change processes are executed in line with global IT and security standards.
• Lead operational governance with stakeholders, managing SLA/KPI reporting, service performance, and improvement plans.
• Coordinate and control vendors and third parties to ensure service quality and delivery consistency.
• Validate operational readiness and quality objectives before product or feature deployment to production.

What are we looking for?

• 5+ years of experience in IT Service Delivery or Service Management roles.
• Strong knowledge of ITIL processes (Incident, Problem, Change) with ITIL certification or equivalent.
• Proven experience managing client relationships within a global, multicultural environment.
• Solid understanding of service quality frameworks, compliance, and security requirements.

What do we offer?

• Integration into an international company with a presence in over 50 cities worldwide;
• Continuous training in the latest and most innovative technologies – Prime Academy;
• Career guidance and progression.

• ? Send us your CV and join the Prime team!