Service Delivery Manager Viseu

Service Delivery Manager
Viseu
Viseu, Viseu District, Portugal

Key
- Analyze and resolve IT related issues and queries with the
- Work with customers to ensure Service Level Agreement (SLA) levels are maintained. - Answer performance and capacity issues that affect the live production environment**Profile**:

- Strong
- solving and analytical
- Good communication and writing
- In-depth knowledge in either capacity planning, IT problem solving, IT
- Preferably hold ITIL
- Possible Linux, data warehouse (Unix, Oracle) and scripting
- Flexibility and ability to work in environments with changing priorities
Euronext Values
Unity- We respect and value the people we work
- We are unified through a common
- We embrace diversity and strive for inclusion
Integrity- We value transparency, communicate honestly and share information
- We act with integrity in everything we
- We don’t hide our mistakes, and we learn from them
Agility- We act with a sense of urgency and
- We are adaptable, responsive and embrace
- We take smart risks
Energy- We are positively driven to make a difference and challenge the status
- We focus on and encourage personal
- We motivate each other with our ambition
Accountability- We deliver maximum value to our customers and
- We take ownership and are accountable for the
- We reward and celebrate performance
We are proud to be an equal opportunity employer. We do not discriminate against individuals on the basis of race, gender, age, citizenship, religion, sexual orientation, gender identity or expression, disability, or any other legally protected factor. We value the unique talents of all our people, who come from diverse backgrounds with different personal experiences and points of view and we are committed to providing an environment of mutual respect. Additional Information
This job description is only describing the main activities within a certain role and is not exhaustive. It does not prevent to add more tasks, projects.