Service Delivery Run Analyst

Service Delivery Run Analyst

Location: Lisbon, hybrid – Irium Portugal

About the Role

At IRIUM we want you to always chase your dreams. Prepare to conquer your goals while enjoying the journey.

Key Responsibilities

• Follow the stock of incidents and demands in close collaboration with IT teams, squads implied (Personal Finance France and IT Corporate Functions) and Operations.
• Assess and prioritize incidents, trigger appropriate escalations to resolve issues faster.
• Communicate regularly to the entity for visibility on issue evolution.
• Collect root causes of incidents and participate in action plan elaboration.
• Communicate PIR in due time and guarantee follow‑up of action plans.
• Escalate conflicts in priority to Business coverage or manager.
• Participate in resolution of P1 and P2 incidents; manage P3‑P4 incidents through level 3 IT teams and squads.
• Ensure application incidents are taken by the correct teams and follow through to completion.
• Coordinate transversal IT teams and manage business escalations.
• Inform the entity of IT changes that could affect them (change, migrations, freeze, ICP exercises).
• Provide daily updates (before 8 am) on data file flows sent by BNP Personal Finance France.
• Follow‑up on IT Risk, IT Security, AIA forms, repositories (My
  APM) and Shadow IT reporting.
• Ensure SLAs are respected, activate contacts to accelerate resolution, participate in task forces and incident follow‑up committees.
• Provide post‑incident reports, monthly incident reporting, and fluid communication with business and partner contacts.
• Monitor batch processes for supported applications; act on issues to ensure business continuity.

Qualifications & Skills

• Minimum 2 years as Analyst/Incident Manager.
• Advanced proficiency in Microsoft Excel and Power
  Point.
• Experience with Service
  Now, Jira, Oracle PL/SQL, Autosys, Dynatrace, Tibco.
• Software development experience – database and SQL knowledge.
• Basic knowledge of IT Risk, Cyber Security, Java, . NET, Power
  Builder.
• Cloud technologies and Unix/Linux experience.
• English level C1 or higher mandatory; French B2 or higher a plus; Spanish B2 or higher a plus.

Benefits

• Innovative and growing company with many professional development opportunities.
• Competitive remuneration based on experience and performance.
• Flexible pay and medical insurance as a social benefit.
• Unlimited access to technological training.

Company Values

Our values are responsibility and commitment to work quality. We welcome individuals of all ages, supporting accountability and other applicable reflected in our Equality Plan and Code of Ethics.

Equal Opportunity Statement

IRIUM defends a world without stereotypes or limitations and believes in equality for all, guaranteeing equal treatment and opportunities regardless of any personal, physical or social condition.

How to Apply

Send your CV to: [contact email or link]. We can build the future together.