Service Design Lead Lisboa

Service Design Lead
Lisboa
Lisboa, Lisboa, Portugal

The Service Designer will be responsible for organizing ideation and troubleshooting sessions for challenges launched by the Pivots and Business Experts of various business units. The aim of these sessions is to accurately describe the problem, assess its value, and identify potential solutions.

At the end of the process, you should be able to design or adjust existing business processes and create content that enables the client's employees to be trained effectively.

Main responsibilities:

1. Organizing ideation sessions with Pivots and Business Experts
2. Highlighting the benefits of potential solutions
3. Designing processes using the client's corporate tools
4. Creating content for the client's knowledge management platform

Profile

• Ensuring innovative solutions through workshops, ideation, and prototyping
• Aligning solutions with user and business needs
• Education: University degree
• Experience: Up to 5 years
• Skills: Critical thinking, Service Design, Structured communication
• Willingness to innovate
• Knowledge and experience in
  - centered design processes and techniques (e. g. , Design Thinking, User Research, Collaborative Design)
• Excellent listening, communication, and negotiation skills
• Curious and creative mindset
• Results-oriented and
  - focused
• Ability to work effectively with
  - functional teams
• Comfort working on dynamic and ambiguous projects

Organization

Inetum is a European leader in digital services with a team of 28, 000 consultants and specialists committed to making a digital impact for businesses, public sector entities, and society. Inetum’s solutions aim to enhance client performance and innovation while contributing to the common good.

Present in 19 countries with a dense network of sites, Inetum partners with major software publishers to address digital transformation challenges with proximity and flexibility.

Driven by growth ambitions, Inetum generated sales of 2. 5 billion euros in 2023.