Service Designer

Service Designer
Viseu
Viseu, Viseu District, Portugal

UX Strategy / Service Designer (Contract) — AI & Analytics Transformation

Location: Portugal (Remote)

Contract Type: Freelance / Contractor — must operate as Director of your own limited company

Start Date: ASAP

About the Role

We’re looking for a UX Strategist / Service Designer to lead design thinking and experience strategy across AI-driven and
- led initiatives. You’ll help clients define vision, value, and impact — ensuring every service and interaction is both
- cantered and
- driven.

Key Responsibilities

• Lead discovery, research, and service design workshops with business and technical stakeholders.
• Map and design customer journeys, service blueprints, and experience strategies for AI/analytics-based solutions.
• Translate business goals and data insights into actionable UX strategies and design opportunities.
• Collaborate with data scientists, engineers, and product teams to align AI capabilities with user needs.
• Define measurement frameworks to evaluate user experience and business impact.

Requirements

• 3+ years’ experience in UX Strategy, Service Design, or Experience Consulting.
• Demonstrated expertise in designing or advising on AI, analytics, or data transformation projects.
• Skilled in user research, journey mapping, service blueprinting, and stakeholder facilitation.
• Strong understanding of how analytics and AI can inform service ecosystems.
• Excellent communication, storytelling, and workshop facilitation skills.
• Must be based in Portugal and operate as Director of your own limited company.

What We Offer

• Competitive daily rate and flexible contract terms.
• Opportunity to work with
  - thinking organizations shaping the future of AI-powered services.
• Collaborative, inclusive culture and
  - first setup.

Please get in touch asap for more info and immediate interviews.