Service Designer

Service Designer
Lisboa
Lisboa, Lisboa, Portugal

UX Strategy / Service Designer (Contract) — AI & Analytics Transformation
Location: Portugal (Remote)
Contract Type: Freelance / Contractor — must operate as Director of your own limited company
Start Date: ASAP
About the Role
We’re looking for a UX Strategist / Service Designer to lead design thinking and experience strategy across AI-driven and
- led initiatives. You’ll help clients define vision, value, and impact — ensuring every service and interaction is both
- cantered and
- driven.
Key Responsibilities
Lead discovery, research, and service design workshops with business and technical stakeholders.
Map and design customer journeys, service blueprints, and experience strategies for AI/analytics-based solutions.
Translate business goals and data insights into actionable UX strategies and design opportunities.
Collaborate with data scientists, engineers, and product teams to align AI capabilities with user needs.
Define measurement frameworks to evaluate user experience and business impact.
Requirements
3+ years’ experience in UX Strategy , Service Design , or Experience Consulting.
Demonstrated expertise in designing or advising on AI, analytics, or data transformation projects.
Skilled in user research, journey mapping, service blueprinting, and stakeholder facilitation.
Strong understanding of how analytics and AI can inform service ecosystems.
Excellent communication, storytelling, and workshop facilitation skills.
Must be based in Portugal and operate as Director of your own limited company.
What We Offer
Competitive daily rate and flexible contract terms.
Opportunity to work with
- thinking organizations shaping the future of AI-powered services.
Collaborative, inclusive culture and
- first setup.
Please get in touch asap for more info and immediate interviews.