Service Designer Lisboa

Service Designer
Lisboa
Lisboa, Lisboa, Portugal

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Job Description

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, supported and inspired by a collaborative community of colleagues worldwide, and where you’ll be able to reimagine what’s possible. Join us to help the world’s leading organizations unlock the value of technology and build a more sustainable, inclusive world.

YOUR ROLE

1. Design and improve service experiences across various touchpoints, ensuring seamless user journeys.
2. Conduct user research (quantitative and qualitative), synthesize findings into insights.
3. Identify pain points and opportunities for service improvement through data analysis.
4. Apply design thinking to ideate, prototype, and test solutions; lead and facilitate sessions.
5. Create service blueprints, journey maps, personas, and other design artifacts for
   - be journeys.
6. Communicate design solutions and rationale to stakeholders via presentations and storytelling.
7. Present design concepts and strategies to clients, highlighting value and impact.
8. Collaborate with
   - functional teams to ensure cohesive service delivery.

YOUR PROFILE

1. Bachelor’s, Master’s, or Ph
   D in Design, Psychology, Sociology, Communications, or related fields.
2. Over 5 years of experience working autonomously with other designers.
3. Experience in design thinking projects and
   -
   - end implementation.
4. Excellent communication and collaboration skills.
5. Strategic thinking and
   - solving abilities, balancing user needs with business goals.
6. Proficiency in design tools like Figma, Illustrator, etc.

What You'll Love About Working Here

• Flexible, dynamic work environment supporting
  - life balance, with options for remote or
  - office work.
• Programs promoting growth, reskilling, and new skills development.
• Empowering environment with autonomy and strong peer relationships.
• Attractive compensation, benefits, health and life insurance, referral bonuses, and fringe benefits.
• Commitment to equality and diversity in recruitment and employment.

About Capgemini

Capgemini is a global leader in business and technology transformation, with over 55 years of heritage, 340, 000 team members in more than 50 countries, and revenues of €22. 5 billion in 2023. We help organizations transition to digital and sustainable futures through
-
- end services, leveraging AI, cloud, data, and industry expertise.

Get the future you want | www.capgemini.com

Apply now!

Additional Details

• Seniority level: Not Applicable
• Employment type: Full-time
• Job function: Design, Art/Creative, IT
• Industries: IT Services and Consulting