Service Desk 1st Line Support Agent Lisboa

Overview

We are Netcompany-Intrasoft, a leading European IT Solutions and Services Group with international presence. More than 500 organizations in over 70 countries worldwide have chosen the company's services and solutions to fulfill their business needs.

For more information regarding our company, current projects, and openings around Europe, please consult our website: Netcompany-Intrasoft.

Job Description

What does it feel like to be a Service Desk 1st line Support Agent in Netcompany?

As a Service Desk 1st line Support Agent, you will be the first point of contact for all incoming tickets in our customer ecosystem. You will take requests from phone and chat channels, interact with the
- user remotely, and either resolve the ticket or coordinate its
-
- end resolution with all necessary parties. The 1st line support agent assists
- users with basic software, hardware, and
- visual equipment, and can train users in best practices for using these items.

Our client is based in Amsterdam, Netherlands, but you will be working from offices in Lisbon, Portugal. The client is an agency of about 1500 people, most of them located in the Amsterdam offices, for which we provide various IT Support Services to end users (level 1 and level 2, including Audio Visual support).

Your main duties

• Take over the requests coming from phone and chat channels
• Resolution of incidents and service requests, as well as installation of software, configuration and upgrades of ICT systems, and minor hardware repairs for
  - user devices
• Day-to-day operations to satisfy continuity of service, recovery, security and performance needs

Qualifications

• Bachelor's degree in Computer Science or relevant field
• Proven IT Service Desk and Direct Customer Support experience of minimum 3 years
• Very good level of English - C1
• Good understanding of IT security and best practices
• Proven experience in Active Directory (Microsoft and Azure), Office Tools (Excel, Word, etc. ), ITSM Tools (Jira or Service Now), software installations, and hardware troubleshooting
• Working knowledge of common operating systems, software and
  - visual applications
• Ability to provide support over the phone and chat; excellent communication skills (oral and written), professional demeanor
• At least one of the following certificates: ITIL V4, MTA, MCSA, MCSE, Microsoft Azure Certificates, Microsoft 365 Certificates, Comp
  TIA A+

It would be a plus if you also have

• Experience with Microsoft 365, hardware support, Azure, Bit
  Locker, VPN, network troubleshooting

Additional Information

• The opportunity to work in a modern environment
• A competitive compensation
• A personalized development plan for targeted career growth

If you are looking to be part of a diverse environment and have the opportunity to work with experienced professionals on challenging,
- scale projects, this is the place to be!

Are you ready to shape the future of the technological landscape in Europe?

#LI-CF

How to apply: Please upload your CV in English via the Apply button. All applications will be treated as strictly confidential. The CV Submission privacy notice is available at netcompany.com/cv-submission-privacy-notice/.

We ensure equal opportunities, treatment, and consideration to all candidates. Discrimination based on sex, race or ethnicity, religion or belief, disability, age, sexual orientation, marital status, or any other factor protected by applicable laws is prohibited. Diversity and inclusion are central to Netcompany culture.