Service Desk Agent - Spanish Speaker Lisboa

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We are HCLTech, one of the
- growing large tech companies in the world and home to 222, 000+ people across 60 countries, supercharging progress through
- leading capabilities centered around Digital, Engineering and Cloud. The driving force behind that work, our people, are diverse, creative, and passionate, raising the bar for excellence on a regular basis. We, in turn, work hard to bring out the best in them as we strive to help them find their spark and become the best version of themselves that they can be.

If all this sounds like an environment you’ll thrive in, then you’re in the right place. Join us on our journey to advancing the technological world through innovation and creativity.

Your Role & Responsibilities

• Manage incoming client contacts and escalations with compassion and proactivity, to prioritize their needs and provide unique solutions to problems.
• Own the Stakeholder Experience by liaising with diverse Helpdesks (for troubleshooting assistance), product partners (both certified through the client and third parties), and Quality Engineering teams.
• Coordinate regular calls with the client, for refills and upgrades to product accessories.
• Process both
  - generated and internally generated service request tickets, within specified delivery times.
• Administrative support to certify client details and alter any incorrect information within our stakeholder’s client database.

Qualifications

• High School Diploma or Secondary School Completion Equivalent
• Minimum of a year’s experience in a Customer Support or client facing role, preferably in a
  - national environment.
• Close familiarity with Computers and Digital Network configurations. Including advanced level working knowledge of the Microsoft Office Suite.
• Adaptable to working alongside the time zone and calendar of local stakeholders.
• Required Language Thresholds:

Why Us

• Permanent contract
• Private health and life insurance from day one in the company
• Working hours: Monday to Friday, day shift
• Hybrid model
• Meal allowance on card

Equality & Opportunity for All

Representing 165 nationalities across the globe, we pride ourselves on being an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Information Technology

Industries

• Printing Services