Service Desk Analyst
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- Ensure the Service Desk service using various registration tools such as CRM One, CA SD, and HP SM, among others, for handling, troubleshooting, resolution, or forwarding of incidents, requests, and changes.
- Provide IT/SI/Telco support and remote IT support using DTM for clients with managed services.
- Monitor registered tickets (incidents/requests/changes) to ensure compliance with established SLAs.
Key Responsibilities:
- Ensure the Service Desk service using various registration tools such as CRM One, CA SD, and HP SM, among others, for handling, troubleshooting, resolution, or forwarding of incidents, requests, and changes.
- Provide IT/SI/Telco support and remote IT support using DTM for clients with managed services.
- Monitor registered tickets (incidents/requests/changes) to ensure compliance with established SLAs.
Qualifications
- Proven technical experience in troubleshooting and resolving IT-related issues, with a minimum of 2 years.
- Advanced user knowledge of Linux and/or Windows operating systems.
- Proficiency in Windows 7/10/11 and hardware.
- Experience using Active Directory.
- Familiarity with remote access tools.
- Knowledge of mobile devices.
- Ability to communicate in English (mandatory).
Additional Information
- Availability for rotating shifts 23h x 7, between 8am-11pm;
- Workplace type: Hybrid;
- Location: Picoas (Lisbon) or Covilhã.
- Informações detalhadas sobre a oferta de emprego
Empresa: Inetum Portugal Localização: Lisboa
Lisboa, Lisboa, PortugalPublicado: 5. 6. 2025
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