Service Desk Analyst Lisboa

Service Desk Analyst
Lisboa
Lisboa, Lisboa, Portugal

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Company Description

Inetum is a European leader in digital services. With a team of 28, 000 consultants and specialists, Inetum strives daily to make a digital impact for businesses, public sector entities, and society. Its solutions aim to enhance client performance and innovation, contributing to the common good.

Present in 19 countries with a dense network of sites, Inetum partners with major software publishers to meet digital transformation challenges with proximity and flexibility. Driven by growth ambitions, Inetum generated sales of 2. 5 billion euros in 2023.

Job Description

Key Responsibilities:

• Ensure the Service Desk service using registration tools such as CRM One, CA SD, and HP SM, for incident, request, and change management, including troubleshooting, resolution, or forwarding.
• Provide IT/SI/Telco support and remote IT support using DTM for clients with managed services.
• Monitor registered tickets (incidents/requests/changes) to ensure compliance with SLAs.

Qualifications

• Minimum of 2 years proven technical experience in troubleshooting and resolving IT issues.
• Advanced knowledge of Linux and/or Windows operating systems.
• Proficiency in Windows 7/10/11 and hardware.
• Experience with Active Directory.
• Familiarity with remote access tools.
• Knowledge of mobile devices.
• Ability to communicate in English (mandatory).

Additional Information

• Availability for rotating shifts from 8am to 11pm, including nights.
• Hybrid workplace model.
• Locations: Picoas (Lisbon) or Covilhã.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Information Technology

Industries

• IT Services and IT Consulting