Service Desk Analyst Lisboa

Service Desk Analyst
Lisboa
Lisboa, Lisboa, Portugal

Service Desk Analyst

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired by a collaborative community of colleagues around the world, and where you'll be able to reimagine what's possible. Join us and help the world's leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

• Act as an escalation point for complex users;
  
  
• Management user access in Jira, Active Directory and Goodle Workspace;
  
  
• Printer installation, network security configuration and Microsoft Office support;
  
  
• Intune Company
  Portal for device compliance.
• Contributing to internal IT projects, requiring networking knowledge (TCP/IP, DNS) and, while a senior position, a team spirit is essential to assist Level 1 helpdesk when needed.

• Degree in Computer Engineering or similar;
  
  
• Proficiency in
  Jira, Active Directory, Google Workspace, Microsoft Intune, MDM and software installation;
  
  
• Strong analytical skills;
  
  
• Strong problemsolving mindset;
  
  
• Good communication skills;
  
  
• Fluent of English.

• At Capgemini Portugal we have a flexible and dynamic work environment. Flexibility enables a better
  - life balance and gives more flexibility to the employee to manage the working hours, as well if he works at the office or remotely, according with the company's hybrid work policy;
  
  
• We have local programs that promote people growth, reskill and new skills development (Career Acceleration Programs);
  
  
• We promote an empowering environment with autonomy and peers' relationships among the top scores of our Monthly Employees' feedback;
  
  Next to this, we also offer an attractive compensation package and benefits such as Health and Life insurance, as well as Referral program with bonuses for talent recommendations and other fringe benefits according with our partnerships in force.
• Capgemini Portugal is an equal opportunity employer. We promote equality and dignity in all aspects of recruitment and employment, as well as employment offers and promotions made according with competence and ability or performance, respectively.

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340, 000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers
-
- end services and solutions leveraging strengths from strategy and design to engineering, all fuelled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of €22. 5 billion.

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