Service Desk/Helpdesk Porto

Service Desk/Helpdesk
Porto
Porto, Porto District, Portugal

• Provide Service Desk support using various tools for ticket handling, troubleshooting, resolution, or escalation.
• Monitor and follow up on tickets (incidents/requests/changes) to ensure
  -
  - end SLA compliance.
• Apply technical knowledge to resolve IT/IS-related issues.

Perfil

• Experience withOffice 365, Teams, andWindowsenvironments.
• Knowledge ofService
  Now(preferred, not mandatory).
• Good level ofEnglish(spoken and written).

Inetum is a European leader in digital services. Inetum’s team of 28, 000 consultants and specialists strive every day to make a digital impact for businesses, public sector entities and society. Inetum’s solutions aim at contributing to its clients’ performance and innovation as well as the common good.

Present in 19 countries with a dense network of sites, Inetum partners with major software publishers to meet the challenges of digital transformation with proximity and flexibility.

Driven by its ambition for growth and scale, Inetum generated sales of 2. 5 billion euros in 2023.