Service Desk (On-site Cabo Ruivo) Lisboa

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Company Description

Inetum is a European leader in digital services. Inetum’s team of 28, 000 consultants and specialists strive every day to make a digital impact for businesses, public sector entities and society. Inetum’s solutions aim at contributing to its clients’ performance and innovation as well as the common good.

Present in 19 countries with a dense network of sites, Inetum partners with major software publishers to meet the challenges of digital transformation with proximity and flexibility.

Driven by its ambition for growth and scale, Inetum generated sales of 2. 5 billion euros in 2023.

Job Description

We are looking for a Service Desk Technician to provide
- site IT support to our users. This role involves working directly at client locations, with occasional travel to nearby areas when required (company vehicle provided). Whenever possible, remote support should also be provided.

Key Responsibilities

• Resolve IT incidents and service requests
  - site or remotely when applicable.
• Update tickets with detailed actions performed and findings.
• Maintain accurate records of serviced equipment.
• Install, troubleshoot, and resolve printing issues.
• Perform hardware troubleshooting, image installation (PCs and laptops), and network patching in racks.
• Work independently in
  - pressure environments, sometimes without immediate support.

Qualifications

• Experience in similar roles (minimum 2 years).
• Knowledge of MS Windows operating systems.
• Solid understanding of hardware troubleshooting.
• Basic knowledge of networking.
• Valid driver’s license in Portugal.
• Ability to communicate in English.
• Availability for travel.
• ITIL knowledge or certification is a plus.

Additional Information

Work Model: On-site (Cabo Ruivo) with travel as needed.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Information Technology
• IT Services and IT Consulting

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