Service desk Porto

Service desk
Porto
Porto, Porto District, Portugal

Are you looking to take a step forward in your career in IT and Tele communications? Then you've come to the right place - Smart!Technology, transformation and innovation are part of our DNA. We are a technology consulting company with more than a decade of experience in developing national and international projects in IT and Telecom and we want to be part of your story. What will your role be at SMART? 2–7 years of experience in Service Desk/Technical Support – L1. Provide support through Calls, Emails, and
- service tickets. Excellent communication and customer service skills to support Global customers. Experience with advanced Active Directory , O365 , software installation , Printers , and other standard applications. Familiarity with networking concepts such as TCP/IP , DNS , DHCP , VPN , and Wi-Fi. Good knowledge of ticketing systems (e. g. , Service
Now ). Strong
- solving and troubleshooting skills. Ability to work independently and as part of a team in a
- paced environment. Excellent communication skills, both verbal and written, with the ability to explain technical issues to
- technical users. Strong customer service orientation with a focus on user satisfaction. Ability to manage time effectively and prioritize tasks based on urgency. Why be SMART? We make the projects we take part in a reality. We love what we do and take pride in the results of our work. We are simple and efficient. We value our people. We are a dynamic team, honest and reliable team. Where can you be SMART? Portugal