Service Desk Technician (Italian Speaker) Lisboa

Service Desk Technician (Italian Speaker)
Lisboa
Lisboa, Lisboa, Portugal

Service Desk Technician (Italian Speaker)

Service Desk Technician (Italian Speaker)

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We're fast learners, hard workers, natural collaborators. . . and we Make Modern Happen!

Our ambition is to unlock the potential of our digital world so that organisations everywhere can innovate and thrive securely.

We aim to achieve this goal by bringing together the world’s most talented people and the most powerful technologies, combining them to address our customers' challenges and to build something stronger together.

Right now, we are looking for a Service Desk Technician to integrate our internal team, based in Lisbon.

Your responsibilities include:

• Provide premium service level to our customers.
• Troubleshoot of software and hardware issues in our customers environments.
• Diagnosis of issues occurring in customers systems and possible network related faults.
• Implements requests for user account creation and changes in Windows Active Directory, Azure Active Directory and Microsoft email systems.
• Provide centralized management and support to the customers endpoints.

You must have:

• Fluency in Portuguese or English.
• Fluency in Italian.
• Experience in Windows operating systems and Mac
  OS (troubleshooting & instalation).
• Experience in Office 365 management (users, mailboxs, distribution lists, licencinng, policys, etc).
• Experience in Microsoft Office application environments (troubleshooting & instalation).
• Management of users and groups in Active Directory.
• Access and permissions management in Microsoft Fileshare.
• Hardware and peripherals (Troubleshooting, software and hardware installation).
• Knowledge of networking troubleshooting and configuration (valued).
• Experience in managing CMDB assets.
• Remote access tools knowledge - ITSM tools.

We value:

• ITIL awareness and practice (We value certifications).
• Dynamism and initiative.
• High sense of responsibility.
• Ability to analyze and solve problems.
• Ability to prioritize tasks based on importance and urgency.
• Easy interpersonal relationship and team spirit.

We offer:

• Certification paths resources.
• Regular teambuilding programs.
• Friendly workplace.

Workplace: Lisbon - Hybrid

Claranet: Make Modern Happen!

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

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