Service Desk Technician

Service Desk Technician
Porto
Oliveira do Douro, Porto, Portugal

Job Title: EUS Support Engineer (Service Desk Technician)

Location: Boavista, Portugal

Job type: Fixed term employment for 5 months (No permanent or 3PT Contract)

Language: English

No hybrid or remote , it's fully onsite position.

Mandatory Skills: OS Imaging/Software Center, AD User management, Desktop Troubleshooting, Service-Now Ticketing Tool

Qualifications

- Bachelor's Degree in Information Services/Technology or equivalent degree.

- 2+ years of applicable information services experience.

- 2+ years supporting Microsoft Operating System, Office 365, and Collaboration software.

- 2+ years of experience developing desktop builds, patch management, and push technology (packaging)

- 2+ years of demonstrated performance as the primary administrator for End User support systems.

- Virtual PC experience, such as Windows 365 and Azure Virtual PCs

- Microsoft Device Management, Intune device, and Autopilot for endpoint devices

- 2+ years of Service
Now experience – ITSM: incident management, request fulfillment, Knowledge, Problem.

- A combination of A+ or Network+ and MCDST certification or equivalent experience is required.

Preferred (other) Qualifications

- Thorough ability to make decisions on routine work and interpret and enforce established corporate guidelines, policies, and procedures.

- Be an escalation point for junior End User Support staff.

- Excellent organizational skills and knowledge in Excel and asset management.

- Ability to manage time well in a dynamic environment and prioritize tasks appropriately.

- Thorough and broad knowledge of endpoint operating systems platforms, including Windows, IOS, and Android.

- Deep knowledge of application and desktop virtualization technologies.

- Advanced knowledge of mobile device administration solutions like Intune/Azure/MDM Technologies.

- Functional knowledge of dependent End User compute technologies, including Active Directory, networking, and cloud and
- premises services.

- Excellent critical thinking and
- solving skills. Ability to perform advanced troubleshooting and
- depth research and develop solutions to complex problems. Someone who will challenge themselves to find a resolution over passing the ticket to another team or peer.

- Thorough interpersonal, oral, and written communication skills to provide quality customer service.

- Multi-tasker and can excel in a
- paced environment.

- Excellent customer service skills and experience in white glove handling VIPs/Executives.

- Valid driver's license