Service Desk Technician Lisboa

Service Desk Technician
Lisboa
Lisboa, Lisboa, Portugal

Responsibilities:

• Troubleshoot, control, and monitor software and hardware in our Desktop Management environments.
• Implement requests for user account changes in
  Windows domain Active Directory
  and
  email management systems
  .
• Resolve
  - informatics issues remotely.
• Diagnose and resolve problems occurring in the
  network, systems, or operating faults
  .

Requirements:

• Minimum 12th grade level (mandatory).
• Fluency in Italian or English.
• Experience with
  Windows operating systems
  and
  mac
  OS
  (troubleshooting & installation).
• Experience in
  Office 365 management
  (users, mailboxes, distribution lists, licensing, policies, etc. ).
• Experience with
  Microsoft Office applications
  (troubleshooting & installation).
• User and group management
  in
  Active Directory
  .
• Access and permissions management
  in
  Microsoft File
  Share
  .
• Experience with
  hardware and peripherals
  (troubleshooting, software and hardware installation).
• Knowledge of
  networking troubleshooting and configuration
  (valued).
• Experience in managing
  CMDB assets
  .
• Knowledge of
  remote access tools and ITSM tools
  .
• Comp
  TIA Certification / ITIL
  (preferable).

We Value:

• ITIL awareness and practice
  (certifications highly valued).
• Dynamism and initiative.
• High sense of responsibility.
• Strong
  analytical and
  - solving skills.
• Ability to
  prioritize tasks
  based on importance and urgency.
• Excellent
  interpersonal and communication skills.

What We Offer:

• Hybrid/Remote flexibility
  – work from home or onsite, depending on your needs and team requirements.
• Professional growth opportunities
  with access to training and certifications (ITIL, Comp
  TIA, and others).
• Exposure to international projects
  and the chance to work in a multicultural environment.
• Supportive and collaborative team culture
  that values initiative, responsibility, and
  - solving.
• Opportunities for career progression
  within IT support, infrastructure, and system administration.
• Work-life balance
  with flexible schedules to adapt to personal and professional needs.

If this role sounds like a match for your skills and ambitions, and you're ready to take the next step in your IT career, we'd love to hear from you Apply today and join a team where your expertise makes a real difference.