Service Desk Technician Porto

Overview

We are seeking a skilled and proactive Service Desk Technician to provide exceptional technical support to our team. The ideal candidate will have experience in troubleshooting, configuring, and maintaining desktop/laptop hardware and software, as well as managing mobile devices and IP networking. This role involves a combination of deskside support and remote assistance, ensuring efficient resolution of technical issues while maintaining high levels of customer service.

Responsibilities

• Troubleshoot and resolve PC-related issues via phone, remote tools, or deskside support.
• Build, configure, and troubleshoot desktop/laptop applications and hardware components.
• Perform
  - hoc deployment and
  - site installation of desktop/laptop hardware and software.
• Coordinate the recovery of desktop/laptop assets and manage the life cycle of hardware (break/fix, upgrades, and new hires).
• Manage and support mobile devices.
• Troubleshoot and support IP networking (wired and wireless).
• Ensure incidents and service requests are resolved within agreed Service Level Agreements (SLAs).
• Update and maintain daily ticket progress and ensure accuracy within the ticketing system.
• Keep IT Asset Management (ITAM) records current and up to date.

Qualifications

• Minimum 2+ years’ experience in a similar technical support role.
• Fluency in English (minimum C1 level – required)
• Excellent written and verbal communication skills.
• Strong ability to work independently, collaborate with team members, and escalate issues as necessary.
• Outstanding interpersonal skills and a customer
  - focused mindset.
• Exceptional PC troubleshooting and
  - solving skills.
• Familiarity with mobile device management and basic IP networking (wired/wireless).

What we offer

• Comprehensive paid training from day one.
• Attractive benefits: health insurance, transportation allowance, meal card/ticket, and more.
• A modern and comfortable work environment.
• Job stability and
  - term career growth opportunities.

This role is perfect for someone with a passion for
- on IT support, a keen eye for
- solving, and a desire to deliver
- notch service to end users.