Service Desk Technician Viseu

Service Desk Technician
Viseu
Viseu, Viseu District, Portugal

We're fast learners, hard workers, natural collaborators. . . and we Make Modern Happen!

Our ambition is to unlock the potential of our digital world so that organisations everywhere can innovate and thrive securely.

We aim to achieve this goal by bringing together the world’s most talented people and the most powerful technologies, combining them to address our customers' challenges and to build something stronger together.

If you share our vision, join us!

Right now, we are looking for a Service Desk Technician to integrate our internal team.

Your responsibilities include:

• Provide services and support to end users during customer visits or following tasks assigned to users;
  
  
  
  
• Performinstallation, repair, maintenance and testing tasks remotely;
  
  
  
  
• Diagnose errors or technical problems and determine appropriate solutions;
  
  
  
  
• Follow all existing intervention processes and procedures at Claranet;
  
  
  
  
• Cooperate with technical teams and share information within the organization;
  
  
  
  
• Developpositive relationships with customers and end users;
  
  
  
  
• Act as the first point of contact for End
  Users of Claranet Customers who seek technical assistance by phone, email or other available means;
  
  
  
  
• Performproblem solving remotely through diagnostic techniques and pertinent questions;
  
  
  
  
• Determine thebest solution based on the errors presented and the details provided by end users;
  
  
  
  
• Accompany users throught the resolution process;
  
  
  
  
• Direct unresolved Incidents, Service Requests and Change Requests in the Service Desk to the next support levels;
  
  
  
  
• Record all contacts, events, incidents and respective resolution in ticket logs;
  
  
  
  
• Track and update
  - user status and information in ITSM tools.

You must have:

• Fluency in English (mandatory);
  
  
  
  
• Fluencyin Spanish (mandatory);
  
  
  
  
• Knowledge of ITIL;
  
  
  
  
• General
  IT knowledge;
  
  
  
  

We value:

• Dynamism and initiative;
  
  
  
  
• High sense ofresponsibility;
  
  
  
  
• Abilityto analyze and solve problems;
  
  
  
  
• Easy interpersonal relationship and team spirit;
  
  
  
  
• Abilityto achieve results;
  
  
  
  
• ITIL certification.

We offer:

• Regular professional development;
  
  
  
  
• Certificationpaths resources;
  
  
  
  
• Regularteambuilding programs;
  
  
  
  
• Friendly workplace.

Workplace:

Remote

Claranet:

Make Modern Happen!