Service Engineer (North Portugal) Lisboa

The Field Service Engineer is responsible for the execution of the repair and maintenance work, as agreed with the customer. He/she is responsible for customer satisfaction in the assigned market, is technical accountable and works independently or together with ASP to address customer’s requests in an efficient and professional manner.

What is the job about?

• Makes a risk assessment for every task;
• Reports matters related to Safety, Health and Environment;
• Disassembles, inspects,
  - shoots, repairs and replaces parts, reassembles pumps, pump systems and accessories in a field service;
• Advises the customer about shortcomings in the total system, which can prevent problems and offers a solution to these problems;
• Assists his/her manager by identifying and providing solutions for service and warranty matters, depending on the complexity of the issues; special consultation with technical support may be required;
• Prepares clear and complete service reports and ensures that these are submitted on time (warranty claims, working hours FAS etc. );
• Registers the identified product quality issue in the system;
• Assists in project execution – installation support, commissioning etc;
• Executes agreed maintenance services and SLA for service agreements;
• Provides feedback of relevant information to the respective stakeholders (sales and service sales PUs, operations etc including identified leads);
• Supervises/directs ASP onsite service delivered in accordance with Grundfos service SOP requirements and customer expectations, where applicable;
• Reviews ASP job card and supports ASP to conclude the service case with correct technical solution and warranty qualification in the markets served by ASPs;
• Provides technical support to ASP upon need, in the markets served by ASPs;
• Manages complex projects execution;
• Provides input for the content of the maintenance contracts;
• Makes complex root cause analysis on unplanned
  - time events;
• Coaches, leads and supports the development of the junior field engineers;
• Prepares inputs for quoting
  -
  - warranty repairs;
• Collects installed base information;
• Continues learning and development to build up
  - on service capability;
• Masters the use of service tools and equipment;
• Lives in Grundfos’s core values, takes responsibility for own actions and takes care of colleagues, partners and customers;

What do you need to apply?

• Technical education knowledge of electrical/mechanical engineering, application knowledge
• Some years of work experience in the industry or comparable environment.
• Experience with pump technology
• SAP experience preferred
• Knowledge of controls, remote monitoring and connectivity
• Experience driving
  - defined processes within the service environment.
• Ability to participate in work with processes or projects within the service environment.

We look forward to hearing from you.

Seniority level

• Not Applicable

Employment type

• Full-time

Job function

• Engineering and Information Technology

Industries

• Industrial Machinery Manufacturing

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