Service Manager (Cybersecurity) Lisboa

Service Manager (Cybersecurity)
Lisboa
Lisboa, Lisboa, Portugal

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We are looking for a Service Manager

to oversee the operation and continuous improvement of cybersecurity services, ensuring effective project management and strong relationships with clients and stakeholders.

Your Responsibilities:

• Supervise the daily operation of cybersecurity services.
• Promote continuous improvement of processes and services.
• Manage technical and operational projects.
• Ensure effective communication with clients and stakeholders.
• Guarantee compliance with defined SLAs and KPIs.

Profile

• Proven experience in IT service management, preferably in the cybersecurity field.
• Experience with MS Windows Server and Unix.
• Strong skills in MS Office and MS Project.
• Solid knowledge of IPv4 and IPv6.
• Proficiency in DNS.
• ITIL Foundation certification (or advanced level) is a plus.
• Strong communication, organizational, and team management skills.
• Results-oriented and
  - solving mindset.
• Workplace type: Hybrid (max. of 3 times per week in the office).