Service Manager
About the Job
We are looking for a Senior ITIL Service Manager to manage the
-
- end delivery of IT services.
What You'll Do:
- Coordinate, plan, and manage the teams responsible for delivering services;
- Ensure that teams operate efficiently and in line with established objectives;
- Ensure that all service delivery processes and activities adhere to the ITIL framework, guaranteeing the highest service quality;
- Apply and maintain best practices in IT service management;
- Manage critical incidents and ensure the rapid restoration of service in accordance with defined SLAs;
- Prepare and deliver regular reports on service performance;
- Conduct periodic meetings with stakeholders to discuss progress, challenges, and opportunities for improvement;
- Analyze service performance and recommend improvements to optimize efficiency and quality;
- Implement continuous improvements based on feedback and data analysis.
What You Will Need to Bring:
- Bachelor's degree in Computer Engineering, Information Systems Management, or related fields;
- At least 5 years of accumulated experience in the last 7 years in the tasks described above;
- Proficiency in Microsoft Office (preferably Access and Excel), Microsoft Project, and Service
Now; - Proficiency in Microsoft collaboration tools (Teams, SCCM);
- Proficiency in monitoring tools such as Dynatrace and Grafana;
- Fluency in English, both written and spoken;
- ITIL certification is highly valued.
What Syone Can Offer You:
- Integration in an organization with profound and sustained growth and involvement in pioneering projects with innovative technological solutions.
- Strong IT training plans.
- Informações detalhadas sobre a oferta de emprego
Empresa: Syone Localização: Lisboa
Lisboa, Lisboa, PortugalPublicado: 9. 7. 2025
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