Service Manager Lisboa

Service Manager
Lisboa
Lisboa, Lisboa, Portugal

About the Job

We are looking for a Senior ITIL Service Manager to manage the
-
- end delivery of IT services.

What You'll Do:

Coordinate, plan, and manage the teams responsible for delivering services;

Ensure that teams operate efficiently and in line with established objectives;

Ensure that all service delivery processes and activities adhere to the ITIL framework, guaranteeing the highest service quality;

Apply and maintain best practices in IT service management;

Manage critical incidents and ensure the rapid restoration of service in accordance with defined SLAs;

Prepare and deliver regular reports on service performance;

Conduct periodic meetings with stakeholders to discuss progress, challenges, and opportunities for improvement;

Analyze service performance and recommend improvements to optimize efficiency and quality;

Implement continuous improvements based on feedback and data analysis.

What You Will Need to Bring:

Bachelor's degree in Computer Engineering, Information Systems Management, or related fields;

At least 5 years of accumulated experience in the last 7 years in the tasks described above;

Proficiency in Microsoft Office (preferably Access and Excel), Microsoft Project, and Service
Now;

Proficiency in Microsoft collaboration tools (Teams, SCCM);

Proficiency in monitoring tools such as Dynatrace and Grafana;

Fluency in English, both written and spoken;

ITIL certification is highly valued.

What Syone Can Offer You:

Integration in an organization with profound and sustained growth and involvement in pioneering projects with innovative technological solutions.

Strong IT training plans.