Service Manager Porto

Service Manager
Porto
Porto, Porto District, Portugal

About Us

Planck Technologies is a company specialized in Software Development, dedicated to shaping futures and creating value through innovative IT solutions. By expanding teams and offering a comprehensive range of services—from Software Development and Infrastructure Management to Cybersecurity—we empower clients with all the expertise they need in one place. Inspired by the principles of quantum physics, we push beyond traditional boundaries to deliver customized solutions that redefine the IT landscape and drive shared success.

About the job

Ensure business continuity and service reliability.

Manage tasks, timelines, and dependencies using tools like Jira and Confluence.

Oversee incident management, service requests, and reporting.

Develop and maintain dashboards and reports (Power BI).

Define and execute actions in case of critical application outages.

Drive process improvements and ensure operational excellence.

What are we looking for?

Solid understanding of service management and business continuity.

Experience with incident handling and problem resolution.

Familiarity with monitoring and reporting tools (Power BI).

Strong process improvement mindset.

Ability to work under pressure and coordinate stakeholders effectively.

Location: Hybrid, Porto

We're waiting for you !